Warley Medical Centre, Oldbury: patient reviews and CQC rating
Warley Medical Centre is a GP practice in Oldbury with 11,670 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in March 2024. It has 6.6 full-time-equivalent qualified GPs, or 1,768 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Warley Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 79%, above the England figure of 54%. Its weakest is the share who found it easy to get through to the practice by phone: 52%, against 57% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 3rd of the 9 practices in Oldbury with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (79%). 112 patients answered the survey (response rate 27%).
| Survey question | Warley Medical Centre | Black Country | England |
|---|---|---|---|
| Overall experience good | 82% | 74% | 77% |
| Easy to contact by phone | 52% | 53% | 57% |
| Easy to contact via the website | 59% | 54% | 58% |
| Easy to contact via the NHS App | 79% | 54% | 54% |
| Reception team helpful | 92% | 81% | 85% |
| Last contact good | 82% | 68% | 73% |
| Wait for appointment about right | 88% | 65% | 69% |
| Listened to well | 90% | 85% | 87% |
| Treated with care and concern | 92% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
CQC's overall rating for Warley Medical Centre is Good, published in March 2024. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (April 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
11,670 patients were registered at Warley Medical Centre in September 2026, down 1.7% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 6.6 full-time-equivalent qualified GPs, there are 1,768 patients per GP, fewer than the England figure of 2,171 and Black Country's 2,193. The practice also has 0.8 nurses and 1.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.3 | 20.1 |
| August 2024 | 6.6 | 20.0 |
| August 2025 | 6.6 | 16.0 |
| August 2026 | 6.6 | 19.8 |
From June 2026 to August 2026 the practice recorded 5,454 appointments a month, or 467 per 1,000 registered patients (England: 510). 57% were face to face (England: 63%). 58% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
64% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Warley Medical Centre | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 467 | 561 | 510 |
| Face to face | 57% | 64% | 63% |
| Same day as booked | 58% | 51% | 45% |
| More than 28 days after booking | 10% | 4% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.7% against 1.2%), coronary heart disease (4.6% against 3.0%) and heart failure (1.7% against 1.1%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 24.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.9 years for women and 78.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.9% | 15.2% |
| Depression | 18+ yrs | 13.3% | 14.3% |
| Diabetes | 17+ yrs | 10.9% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.6% | 4.6% |
| Coronary heart disease | All ages | 4.6% | 3.0% |
| Cancer | All ages | 3.7% | 3.8% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Osteoporosis | 50+ yrs | 2.7% | 1.2% |
| COPD | All ages | 2.6% | 1.9% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Dementia | All ages | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.7% | 74.9% |
Warley Medical Centre, Ambrose House, Kingsway, Oldbury, B68 0RT. Phone: 0121 421 8400. Website: www.warleymedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Lapal Medical Practice | 1.2 km | 80% |
| Hill Top Medical Centre | 1.3 km | 59% |
| OHP-Ridgacre House Surgery | 1.4 km | 82% |
| Feldon Lane Practice | 1.5 km | 65% |
| Clement Road Medical Practice | 1.9 km | 68% |
- Church View Surgery (85% overall experience good)
- Drs Oram, Walton, Hynes & Dutton (65% overall experience good)
- Glebefields Surgery (88% overall experience good)
- The Spires Health Centre (60% overall experience good)
- The Victoria Surgery (70% overall experience good)
How do patients rate Warley Medical Centre?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Warley Medical Centre as good, against 77% across England. 52% found it easy to get through by phone.
How many patients are registered at Warley Medical Centre?
11,670 patients were registered in September 2026, down 1.7% on a year earlier.
What is Warley Medical Centre's CQC rating?
Good overall, published in March 2024.
How many GPs does Warley Medical Centre have?
6.6 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,768 patients per GP against 2,171 across England.
Are appointments at Warley Medical Centre face to face?
57% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Warley Medical Centre's phone number?
0121 421 8400.