Hill Top Medical Centre, Oldbury: patient reviews and CQC rating
Hill Top Medical Centre is a GP practice in Oldbury with 8,910 registered patients (September 2026). In the 2026 GP Patient Survey, 59% of its patients described their overall experience as good, below the England figure of 77% (Black Country: 74%). It has 3.9 full-time-equivalent qualified GPs, or 2,312 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hill Top Medical Centre
Its best result against England is the share who said they were treated with care and concern: 87%, against 86% across England. Its weakest is the share who described their last contact with the practice as good: 49%, below the England figure of 73%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 9th of the 9 practices in Oldbury with 50 or more responses. 37% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (50%). 82 patients answered the survey (response rate 19%).
| Survey question | Hill Top Medical Centre | Black Country | England |
|---|---|---|---|
| Overall experience good | 59% | 74% | 77% |
| Easy to contact by phone | 37% | 53% | 57% |
| Easy to contact via the website | 41% | 54% | 58% |
| Easy to contact via the NHS App | 54% | 54% | 54% |
| Reception team helpful | 72% | 81% | 85% |
| Last contact good | 49% | 68% | 73% |
| Wait for appointment about right | 46% | 65% | 69% |
| Listened to well | 82% | 85% | 87% |
| Treated with care and concern | 87% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
8,910 patients were registered at Hill Top Medical Centre in September 2026, down 2.4% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 3.9 full-time-equivalent qualified GPs, there are 2,312 patients per GP, close to the England figure of 2,171 and Black Country's 2,193. The practice also has 0.6 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.1 | 4.9 |
| August 2024 | 3.9 | 7.1 |
| August 2025 | 3.9 | 7.5 |
| August 2026 | 3.9 | 7.1 |
From June 2026 to August 2026 the practice recorded 5,431 appointments a month, or 610 per 1,000 registered patients (England: 510). 46% were face to face (England: 63%). 59% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Hill Top Medical Centre | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 610 | 561 | 510 |
| Face to face | 46% | 64% | 63% |
| Same day as booked | 59% | 51% | 45% |
| More than 28 days after booking | 9% | 4% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.0% against 0.6%), epilepsy (1.1% against 0.8%) and asthma (8.1% against 6.6%). It has a lower share for osteoporosis (0.2% against 1.2%), dementia (0.4% against 0.8%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 27.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.1 years for women and 77.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.7% | 15.2% |
| Depression | 18+ yrs | 13.1% | 14.3% |
| Diabetes | 17+ yrs | 9.4% | 7.9% |
| Asthma | 6+ yrs | 8.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Cancer | All ages | 3.3% | 3.8% |
| COPD | All ages | 2.2% | 1.9% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Learning disability | All ages | 1.0% | 0.6% |
| Heart failure | All ages | 0.8% | 1.1% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.9% | 74.9% |
Hill Top Medical Centre, 15 Hill Top Road, Oldbury, B68 9DU. Phone: 0121 422 2146.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dog Kennel Lane Surgery | 1.3 km | 93% |
| Warley Medical Centre | 1.3 km | 82% |
| Causeway Green Surgery | 1.3 km | 65% |
| Warley Road Surgery | 1.3 km | 76% |
| Bearwood Medical Centre | 1.7 km | 83% |
- Cape Hill Medical Centre (65% overall experience good)
- Rood End Medical Centre (83% overall experience good)
How do patients rate Hill Top Medical Centre?
In the 2026 GP Patient Survey, 59% of patients described their overall experience of Hill Top Medical Centre as good, below the England figure of 77%. 37% found it easy to get through by phone.
How many patients are registered at Hill Top Medical Centre?
8,910 patients were registered in September 2026, down 2.4% on a year earlier.
How many GPs does Hill Top Medical Centre have?
3.9 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,312 patients per GP against 2,171 across England.
Are appointments at Hill Top Medical Centre face to face?
46% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hill Top Medical Centre's phone number?
0121 422 2146.