Rood End Medical Centre, Oldbury: patient reviews and CQC rating
Rood End Medical Centre is a GP practice in Oldbury with 6,190 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in June 2017. It has 0.1 full-time-equivalent qualified GPs, or 58,031 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Rood End Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 71%, above the England figure of 57%. Its weakest is the share who said they were treated with care and concern: 82%, against 86% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 2nd of the 9 practices in Oldbury with 50 or more responses. 71% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (79%). 88 patients answered the survey (response rate 9%).
| Survey question | Rood End Medical Centre | Black Country | England |
|---|---|---|---|
| Overall experience good | 83% | 74% | 77% |
| Easy to contact by phone | 71% | 53% | 57% |
| Easy to contact via the website | 56% | 54% | 58% |
| Easy to contact via the NHS App | 54% | 54% | 54% |
| Reception team helpful | 84% | 81% | 85% |
| Last contact good | 78% | 68% | 73% |
| Wait for appointment about right | 69% | 65% | 69% |
| Listened to well | 85% | 85% | 87% |
| Treated with care and concern | 82% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
CQC's overall rating for Rood End Medical Centre is Good, published in June 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,190 patients were registered at Rood End Medical Centre in September 2026, down 0.9% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 0.1 full-time-equivalent qualified GPs, there are 58,031 patients per GP, more than the England figure of 2,171 and Black Country's 2,193. The practice also has 2.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.4 | 0.4 |
| August 2024 | 0.6 | 0.6 |
| August 2025 | 0.1 | 0.1 |
| August 2026 | 0.1 | 0.1 |
From June 2026 to August 2026 the practice recorded 3,058 appointments a month, or 494 per 1,000 registered patients (England: 510). 56% were face to face (England: 63%). 74% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Rood End Medical Centre | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 494 | 561 | 510 |
| Face to face | 56% | 64% | 63% |
| Same day as booked | 74% | 51% | 45% |
| More than 28 days after booking | 0% | 4% | 5% |
| Did not attend | 9% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (9.7% against 7.9%). It has a lower share for peripheral arterial disease (0.1% against 0.6%), dementia (0.2% against 0.8%) and cancer (0.8% against 3.8%). The practice's patients live in areas with an average deprivation score of 37.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.0 years for women and 75.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 11.3% | 14.3% |
| High blood pressure | All ages | 9.8% | 15.2% |
| Diabetes | 17+ yrs | 9.7% | 7.9% |
| Asthma | 6+ yrs | 4.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| Cancer | All ages | 0.8% | 3.8% |
| Stroke and TIA | All ages | 0.7% | 1.9% |
| Heart failure | All ages | 0.6% | 1.1% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Atrial fibrillation | All ages | 0.5% | 2.2% |
| COPD | All ages | 0.5% | 1.9% |
| Learning disability | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 44.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.1% | 74.9% |
Rood End Medical Centre, 182 & 184 Vicarage Road, Oldbury, B68 8JB. Phone: 0121 544 8666. Website: www.roodendmc.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dog Kennel Lane Surgery | 0.5 km | 93% |
| Warley Road Surgery | 0.6 km | 76% |
| Dr Jagtar Chaggar | 1.1 km | 67% |
| Lodge Road Surgery | 1.2 km | 75% |
| Oldbury Health Centre | 1.4 km | 75% |
- Cape Hill Medical Centre (65% overall experience good)
- Hill Top Medical Centre (59% overall experience good)
How do patients rate Rood End Medical Centre?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Rood End Medical Centre as good, against 77% across England. 71% found it easy to get through by phone.
How many patients are registered at Rood End Medical Centre?
6,190 patients were registered in September 2026, down 0.9% on a year earlier.
What is Rood End Medical Centre's CQC rating?
Good overall, published in June 2017.
How many GPs does Rood End Medical Centre have?
0.1 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 58,031 patients per GP against 2,171 across England.
Are appointments at Rood End Medical Centre face to face?
56% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Rood End Medical Centre's phone number?
0121 544 8666.