Oldbury Health Centre, Oldbury: patient reviews and CQC rating
Oldbury Health Centre is a GP practice in Oldbury with 21,937 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in March 2020. It has 7.0 full-time-equivalent qualified GPs, or 3,116 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Oldbury Health Centre
Its best result against England is the share who said they were treated with care and concern: 89%, against 86% across England. Its weakest is the share who found it easy to contact the practice through its website: 31%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 6th of the 9 practices in Oldbury with 50 or more responses. 45% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (66%). 81 patients answered the survey (response rate 14%).
| Survey question | Oldbury Health Centre | Black Country | England |
|---|---|---|---|
| Overall experience good | 75% | 74% | 77% |
| Easy to contact by phone | 45% | 53% | 57% |
| Easy to contact via the website | 31% | 54% | 58% |
| Easy to contact via the NHS App | 41% | 54% | 54% |
| Reception team helpful | 79% | 81% | 85% |
| Last contact good | 64% | 68% | 73% |
| Wait for appointment about right | 60% | 65% | 69% |
| Listened to well | 89% | 85% | 87% |
| Treated with care and concern | 89% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 89% of 333 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Oldbury Health Centre is Good, published in March 2020. One key question is rated differently: Effective Requires Improvement. It held the same rating in the report before (February 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
21,937 patients were registered at Oldbury Health Centre in September 2026, down 0.7% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 7.0 full-time-equivalent qualified GPs, there are 3,116 patients per GP, more than the England figure of 2,171 and Black Country's 2,193. The practice also has 5.4 nurses and 2.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.2 | 11.9 |
| August 2024 | 7.2 | 14.3 |
| August 2025 | 7.0 | 13.9 |
| August 2026 | 7.0 | 10.7 |
From June 2026 to August 2026 the practice recorded 12,921 appointments a month, or 589 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 49% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Oldbury Health Centre | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 589 | 561 | 510 |
| Face to face | 71% | 64% | 63% |
| Same day as booked | 49% | 51% | 45% |
| More than 28 days after booking | 4% | 4% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (0.9% against 0.6%), dementia (1.1% against 0.8%) and epilepsy (1.1% against 0.8%). It has a lower share for cancer (2.8% against 3.8%). The practice's patients live in areas with an average deprivation score of 32.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.3 years for women and 76.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.6% | 15.2% |
| Depression | 18+ yrs | 13.4% | 14.3% |
| Diabetes | 17+ yrs | 10.6% | 7.9% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Cancer | All ages | 2.8% | 3.8% |
| COPD | All ages | 2.0% | 1.9% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.2% | 74.9% |
Oldbury Health Centre, Albert Street, Oldbury, B69 4DE. Phone: 0121 543 1266.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Portway Family Practice | 1.3 km | 72% |
| Rood End Medical Centre | 1.4 km | 83% |
| Dr Manjit Singh | 1.5 km | 73% |
| Linkway Medical Practice | 1.7 km | 56% |
| Dr R K Arora | 1.7 km | 77% |
- Bearwood Medical Centre (83% overall experience good)
- Causeway Green Surgery (65% overall experience good)
- Dog Kennel Lane Surgery (93% overall experience good)
- Dr Jagtar Chaggar (67% overall experience good)
- Dr VK Dewan (94% overall experience good)
- Hawthorns Medical Centre (60% overall experience good)
- St Paul's Partners (85% overall experience good)
- St Paul's Partnership - Lyng Medical (88% overall experience good)
- Walford Street Surgery (80% overall experience good)
- Warley Road Surgery (76% overall experience good)
How do patients rate Oldbury Health Centre?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Oldbury Health Centre as good, against 77% across England. 45% found it easy to get through by phone.
How many patients are registered at Oldbury Health Centre?
21,937 patients were registered in September 2026, down 0.7% on a year earlier.
What is Oldbury Health Centre's CQC rating?
Good overall, published in March 2020.
How many GPs does Oldbury Health Centre have?
7.0 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 3,116 patients per GP against 2,171 across England.
Are appointments at Oldbury Health Centre face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Oldbury Health Centre's phone number?
0121 543 1266.