Dr R K Arora, West Bromwich: patient reviews and CQC rating
Dr R K Arora is a GP practice in West Bromwich with 11,231 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in October 2021. It has 5.5 full-time-equivalent qualified GPs, or 2,039 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr R K Arora
Its best result against England is the share who found it easy to contact the practice using the NHS App: 60%, against 54% across England. Its weakest is the share who found it easy to contact the practice through its website: 38%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 4th of the 12 practices in West Bromwich with 50 or more responses. 40% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (72%). 90 patients answered the survey (response rate 15%).
| Survey question | Dr R K Arora | Black Country | England |
|---|---|---|---|
| Overall experience good | 77% | 74% | 77% |
| Easy to contact by phone | 40% | 53% | 57% |
| Easy to contact via the website | 38% | 54% | 58% |
| Easy to contact via the NHS App | 60% | 54% | 54% |
| Reception team helpful | 77% | 81% | 85% |
| Last contact good | 59% | 68% | 73% |
| Wait for appointment about right | 66% | 65% | 69% |
| Listened to well | 90% | 85% | 87% |
| Treated with care and concern | 87% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
In the Friends and Family Test for July 2026, 90% of 206 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr R K Arora is Good, published in October 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (March 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,231 patients were registered at Dr R K Arora in September 2026, almost the same as a year earlier.
14% of its patients are aged 65 or over, against 19% across England. With 5.5 full-time-equivalent qualified GPs, there are 2,039 patients per GP, close to the England figure of 2,171 and Black Country's 2,193. The practice also has 1.9 nurses and 3.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.6 | 3.6 |
| August 2024 | 4.0 | 5.1 |
| August 2025 | 4.4 | 5.5 |
| August 2026 | 5.5 | 6.4 |
From June 2026 to August 2026 the practice recorded 6,579 appointments a month, or 586 per 1,000 registered patients (England: 510). 61% were face to face (England: 63%). 48% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Dr R K Arora | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 586 | 561 | 510 |
| Face to face | 61% | 64% | 63% |
| Same day as booked | 48% | 51% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (10.3% against 7.9%). It has a lower share for osteoporosis (0.4% against 1.2%), palliative or supportive care needs (0.3% against 0.6%) and cancer (2.4% against 3.8%). The practice's patients live in areas with an average deprivation score of 36.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.0 years for women and 75.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.0% | 15.2% |
| Diabetes | 17+ yrs | 10.3% | 7.9% |
| Depression | 18+ yrs | 10.2% | 14.3% |
| Asthma | 6+ yrs | 5.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Cancer | All ages | 2.4% | 3.8% |
| COPD | All ages | 1.7% | 1.9% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.5% | 74.9% |
Dr R K Arora, Lyng Centre For Health & Social Care, Frank Fisher Way, West Bromwich, B70 7AW. Phone: 0121 612 2222.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Linkway Medical Practice | 0.0 km | 56% |
| St Paul's Partnership - Lyng Medical | 0.0 km | 88% |
| Dr VK Dewan | 0.0 km | 94% |
| Dr Manjit Singh | 0.3 km | 73% |
| Primary Care Centre | 1.0 km | 65% |
- Dr Kanjana Paramanathan (77% overall experience good)
- Linkway Medical Practice (56% overall experience good)
- New Street Surgery (64% overall experience good)
- Norvic Family Practice (66% overall experience good)
- Sarephed Medical Centre (63% overall experience good)
How do patients rate Dr R K Arora?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of Dr R K Arora as good, against 77% across England. 40% found it easy to get through by phone.
How many patients are registered at Dr R K Arora?
11,231 patients were registered in September 2026, up 0.3% on a year earlier.
What is Dr R K Arora's CQC rating?
Good overall, published in October 2021.
How many GPs does Dr R K Arora have?
5.5 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,039 patients per GP against 2,171 across England.
Are appointments at Dr R K Arora face to face?
61% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr R K Arora's phone number?
0121 612 2222.