St Paul's Partners, West Bromwich: patient reviews and CQC rating
St Paul's Partners is a GP practice in West Bromwich with 3,620 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, against 77% across England (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in February 2022. It has 1.6 full-time-equivalent qualified GPs, or 2,262 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Paul's Partners
Its best result against England is the share who found it easy to contact the practice using the NHS App: 65%, against 54% across England. Its result closest to England is the share who said they were treated with care and concern: 88%, against 86% across England. With 86 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 3rd of the 12 practices in West Bromwich with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is 22 points higher than in 2025 (63%). 86 patients answered the survey (response rate 11%).
| Survey question | St Paul's Partners | Black Country | England |
|---|---|---|---|
| Overall experience good | 85% | 74% | 77% |
| Easy to contact by phone | 64% | 53% | 57% |
| Easy to contact via the website | 68% | 54% | 58% |
| Easy to contact via the NHS App | 65% | 54% | 54% |
| Reception team helpful | 88% | 81% | 85% |
| Last contact good | 77% | 68% | 73% |
| Wait for appointment about right | 75% | 65% | 69% |
| Listened to well | 90% | 85% | 87% |
| Treated with care and concern | 88% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 74 responses rated the practice good or very good (England: 92%).
CQC's overall rating for St Paul's Partners is Good, published in February 2022. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,620 patients were registered at St Paul's Partners in September 2026, up 4.6% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 1.6 full-time-equivalent qualified GPs, there are 2,262 patients per GP, close to the England figure of 2,171 and Black Country's 2,193. The practice also has 0.3 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.6 | 2.8 |
| August 2024 | 0.6 | 2.8 |
| August 2025 | 0.6 | 3.8 |
| August 2026 | 1.6 | 3.9 |
From June 2026 to August 2026 the practice recorded 2,882 appointments a month, or 796 per 1,000 registered patients (England: 510). 79% were face to face (England: 63%). 61% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | St Paul's Partners | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 796 | 561 | 510 |
| Face to face | 79% | 64% | 63% |
| Same day as booked | 61% | 51% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (11.9% against 7.9%). It has a lower share for atrial fibrillation (0.8% against 2.2%), COPD (0.7% against 1.9%) and cancer (1.6% against 3.8%). The practice's patients live in areas with an average deprivation score of 38.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.5 years for women and 74.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.3% | 15.2% |
| Diabetes | 17+ yrs | 11.9% | 7.9% |
| Depression | 18+ yrs | 7.2% | 14.3% |
| Asthma | 6+ yrs | 4.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Cancer | All ages | 1.6% | 3.8% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Heart failure | All ages | 0.7% | 1.1% |
| COPD | All ages | 0.7% | 1.9% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 57.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.0% | 74.9% |
St Paul's Partners, 6 High Street, West Bromwich, B70 6JX. Phone: 0121 612 2500.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Primary Care Centre | 0.0 km | 65% |
| Linkway Medical Practice | 1.0 km | 56% |
| Dr R K Arora | 1.0 km | 77% |
| St Paul's Partnership - Lyng Medical | 1.0 km | 88% |
| Dr VK Dewan | 1.0 km | 94% |
- Bearwood Medical Centre (83% overall experience good)
- Causeway Green Surgery (65% overall experience good)
- Dog Kennel Lane Surgery (93% overall experience good)
- Dr Jagtar Chaggar (67% overall experience good)
- Dr VK Dewan (94% overall experience good)
- Hawthorns Medical Centre (60% overall experience good)
- Oldbury Health Centre (75% overall experience good)
- St Paul's Partnership - Lyng Medical (88% overall experience good)
- Walford Street Surgery (80% overall experience good)
- Warley Road Surgery (76% overall experience good)
How do patients rate St Paul's Partners?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of St Paul's Partners as good, against 77% across England. 64% found it easy to get through by phone.
How many patients are registered at St Paul's Partners?
3,620 patients were registered in September 2026, up 4.6% on a year earlier.
What is St Paul's Partners's CQC rating?
Good overall, published in February 2022.
How many GPs does St Paul's Partners have?
1.6 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,262 patients per GP against 2,171 across England.
Are appointments at St Paul's Partners face to face?
79% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Paul's Partners's phone number?
0121 612 2500.