Walford Street Surgery, Oldbury: patient reviews and CQC rating
Walford Street Surgery is a GP practice in Oldbury with 2,223 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Black Country: 74%). It has 2.0 full-time-equivalent qualified GPs, or 1,112 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Walford Street Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 77%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 49%, against 58% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 4th of the 9 practices in Oldbury with 50 or more responses. 77% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (79%). 83 patients answered the survey (response rate 8%).
| Survey question | Walford Street Surgery | Black Country | England |
|---|---|---|---|
| Overall experience good | 80% | 74% | 77% |
| Easy to contact by phone | 77% | 53% | 57% |
| Easy to contact via the website | 49% | 54% | 58% |
| Easy to contact via the NHS App | 63% | 54% | 54% |
| Reception team helpful | 93% | 81% | 85% |
| Last contact good | 81% | 68% | 73% |
| Wait for appointment about right | 79% | 65% | 69% |
| Listened to well | 88% | 85% | 87% |
| Treated with care and concern | 85% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 100% of 19 responses rated the practice good or very good (England: 92%).
2,223 patients were registered at Walford Street Surgery in September 2026, up 5.1% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 1,112 patients per GP, fewer than the England figure of 2,171 and Black Country's 2,193.
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 2.0 | 2.0 |
| August 2025 | 2.0 | 2.0 |
| August 2026 | 2.0 | 2.0 |
From June 2026 to August 2026 the practice recorded 1,143 appointments a month, or 514 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 54% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
75% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Walford Street Surgery | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 514 | 561 | 510 |
| Face to face | 62% | 64% | 63% |
| Same day as booked | 54% | 51% | 45% |
| More than 28 days after booking | 3% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.5% against 0.6%), epilepsy (1.5% against 0.8%) and diabetes (13.1% against 7.9%). It has a lower share for cancer (1.3% against 3.8%), chronic kidney disease (1.6% against 4.6%) and depression (6.7% against 14.3%). The practice's patients live in areas with an average deprivation score of 34.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.1 years for women and 76.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.8% | 15.2% |
| Diabetes | 17+ yrs | 13.1% | 7.9% |
| Depression | 18+ yrs | 6.7% | 14.3% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Chronic kidney disease | 18+ yrs | 1.6% | 4.6% |
| COPD | All ages | 1.6% | 1.9% |
| Learning disability | All ages | 1.5% | 0.6% |
| Epilepsy | 18+ yrs | 1.5% | 0.8% |
| Cancer | All ages | 1.3% | 3.8% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Heart failure | All ages | 0.6% | 1.1% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Palliative care | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 59.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 42.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 60.6% | 74.9% |
Walford Street Surgery, 19 Walford Street, Tividale, Oldbury, B69 2LD. Phone: 0121 434 1266.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Victoria Surgery | 1.2 km | 70% |
| Central Clinic | 1.2 km | 65% |
| Bean Road Medical Practice | 1.4 km | 70% |
| Black Country Family Practice | 1.9 km | 49% |
| Limestone Surgery | 2.0 km | 70% |
- Bearwood Medical Centre (83% overall experience good)
- Causeway Green Surgery (65% overall experience good)
- Dog Kennel Lane Surgery (93% overall experience good)
- Dr Jagtar Chaggar (67% overall experience good)
- Dr VK Dewan (94% overall experience good)
- Hawthorns Medical Centre (60% overall experience good)
- Oldbury Health Centre (75% overall experience good)
- St Paul's Partners (85% overall experience good)
- St Paul's Partnership - Lyng Medical (88% overall experience good)
- Warley Road Surgery (76% overall experience good)
How do patients rate Walford Street Surgery?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Walford Street Surgery as good, against 77% across England. 77% found it easy to get through by phone.
How many patients are registered at Walford Street Surgery?
2,223 patients were registered in September 2026, up 5.1% on a year earlier.
How many GPs does Walford Street Surgery have?
2.0 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 1,112 patients per GP against 2,171 across England.
Are appointments at Walford Street Surgery face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Walford Street Surgery's phone number?
0121 434 1266.