The Victoria Surgery, Tipton: patient reviews and CQC rating
The Victoria Surgery is a GP practice in Tipton with 4,726 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in July 2017. It has 2.0 full-time-equivalent qualified GPs, or 2,332 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Victoria Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 69%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 30%, below the England figure of 58%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 2nd of the 6 practices in Tipton with 50 or more responses. 69% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (75%). 93 patients answered the survey (response rate 15%).
| Survey question | The Victoria Surgery | Black Country | England |
|---|---|---|---|
| Overall experience good | 70% | 74% | 77% |
| Easy to contact by phone | 69% | 53% | 57% |
| Easy to contact via the website | 30% | 54% | 58% |
| Easy to contact via the NHS App | 48% | 54% | 54% |
| Reception team helpful | 81% | 81% | 85% |
| Last contact good | 71% | 68% | 73% |
| Wait for appointment about right | 69% | 65% | 69% |
| Listened to well | 85% | 85% | 87% |
| Treated with care and concern | 80% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
CQC's overall rating for The Victoria Surgery is Good, published in July 2017. All 5 key questions are rated Good. It held the same rating in the report before (April 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,726 patients were registered at The Victoria Surgery in September 2026, up 6.8% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 2,332 patients per GP, close to the England figure of 2,171 and Black Country's 2,193. The practice also has 0.5 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 2.0 | 2.0 |
| August 2025 | 2.0 | 2.0 |
| August 2026 | 2.0 | 2.0 |
From June 2026 to August 2026 the practice recorded 3,489 appointments a month, or 738 per 1,000 registered patients (England: 510). 48% were face to face (England: 63%). 32% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
29% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | The Victoria Surgery | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 738 | 561 | 510 |
| Face to face | 48% | 64% | 63% |
| Same day as booked | 32% | 51% | 45% |
| More than 28 days after booking | 5% | 4% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (10.9% against 7.9%). It has a lower share for peripheral arterial disease (0.1% against 0.6%), palliative or supportive care needs (0.2% against 0.6%) and depression (6.5% against 14.3%). The practice's patients live in areas with an average deprivation score of 37.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.2 years for women and 74.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.1% | 15.2% |
| Diabetes | 17+ yrs | 10.9% | 7.9% |
| Depression | 18+ yrs | 6.5% | 14.3% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% |
| Cancer | All ages | 1.8% | 3.8% |
| COPD | All ages | 1.5% | 1.9% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Dementia | All ages | 0.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.4% | 74.9% |
The Victoria Surgery, Victoria Road, Tipton, DY4 8SS. Phone: 0121 557 3422.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Black Country Family Practice | 1.1 km | 49% |
| Walford Street Surgery | 1.2 km | 80% |
| Great Bridge Partnership for Health | 1.8 km | 56% |
| Swanpool Medical Centre | 1.9 km | 44% |
| Glebefields Surgery | 1.9 km | 88% |
- Church View Surgery (85% overall experience good)
- Drs Oram, Walton, Hynes & Dutton (65% overall experience good)
- Glebefields Surgery (88% overall experience good)
- The Spires Health Centre (60% overall experience good)
- Warley Medical Centre (82% overall experience good)
How do patients rate The Victoria Surgery?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of The Victoria Surgery as good, against 77% across England. 69% found it easy to get through by phone.
How many patients are registered at The Victoria Surgery?
4,726 patients were registered in September 2026, up 6.8% on a year earlier.
What is The Victoria Surgery's CQC rating?
Good overall, published in July 2017.
How many GPs does The Victoria Surgery have?
2.0 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,332 patients per GP against 2,171 across England.
Are appointments at The Victoria Surgery face to face?
48% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Victoria Surgery's phone number?
0121 557 3422.