Drs Oram, Walton, Hynes & Dutton, Tipton: patient reviews and CQC rating
Drs Oram, Walton, Hynes & Dutton is a GP practice in Tipton with 10,997 registered patients (September 2026). In the 2026 GP Patient Survey, 65% of its patients described their overall experience as good, below the England figure of 77% (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in March 2018. It has 6.0 full-time-equivalent qualified GPs, or 1,832 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Drs Oram, Walton, Hynes & Dutton
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 93%, against 93% across England. Its weakest is the share who found it easy to contact the practice through its website: 15%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 3rd of the 6 practices in Tipton with 50 or more responses. 33% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (64%). 99 patients answered the survey (response rate 17%).
| Survey question | Drs Oram, Walton, Hynes & Dutton | Black Country | England |
|---|---|---|---|
| Overall experience good | 65% | 74% | 77% |
| Easy to contact by phone | 33% | 53% | 57% |
| Easy to contact via the website | 15% | 54% | 58% |
| Easy to contact via the NHS App | 24% | 54% | 54% |
| Reception team helpful | 76% | 81% | 85% |
| Last contact good | 54% | 68% | 73% |
| Wait for appointment about right | 51% | 65% | 69% |
| Listened to well | 82% | 85% | 87% |
| Treated with care and concern | 82% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 251 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Drs Oram, Walton, Hynes & Dutton is Good, published in March 2018. One key question is rated differently: Responsive Outstanding. It held the same rating in the report before (March 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
10,997 patients were registered at Drs Oram, Walton, Hynes & Dutton in September 2026, down 3.4% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 6.0 full-time-equivalent qualified GPs, there are 1,832 patients per GP, fewer than the England figure of 2,171 and Black Country's 2,193. The practice also has 2.1 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.0 | 7.9 |
| August 2024 | 5.5 | 7.4 |
| August 2025 | 6.0 | 8.1 |
| August 2026 | 6.0 | 7.5 |
From June 2026 to August 2026 the practice recorded 4,311 appointments a month, or 392 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 41% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Drs Oram, Walton, Hynes & Dutton | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 392 | 561 | 510 |
| Face to face | 73% | 64% | 63% |
| Same day as booked | 41% | 51% | 45% |
| More than 28 days after booking | 4% | 4% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.0% against 1.2%), coronary heart disease (3.7% against 3.0%) and diabetes (9.7% against 7.9%). It has a lower share for cancer (2.9% against 3.8%), atrial fibrillation (1.7% against 2.2%) and depression (11.3% against 14.3%). The practice's patients live in areas with an average deprivation score of 30.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.5 years for women and 76.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.6% | 15.2% |
| Depression | 18+ yrs | 11.3% | 14.3% |
| Diabetes | 17+ yrs | 9.7% | 7.9% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Cancer | All ages | 2.9% | 3.8% |
| COPD | All ages | 2.0% | 1.9% |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Heart failure | All ages | 1.3% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 63.6% | 74.9% |
Drs Oram, Walton, Hynes & Dutton, 14 Horseley Heath, Tipton, DY4 7QU. Phone: 0121 557 2027. Website: www.hhs-tmc.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Drs Dawes, Narasimhan and Spiller | 0.9 km | 96% |
| The Greens Health Centre | 1.1 km | 82% |
| Castle Meadows Surgery | 1.4 km | 80% |
| Woodsetton Medical Centre | 1.5 km | 68% |
| Lower Gornal Medical Practice | 1.7 km | 75% |
- Church View Surgery (85% overall experience good)
- Glebefields Surgery (88% overall experience good)
- The Spires Health Centre (60% overall experience good)
- The Victoria Surgery (70% overall experience good)
- Warley Medical Centre (82% overall experience good)
How do patients rate Drs Oram, Walton, Hynes & Dutton?
In the 2026 GP Patient Survey, 65% of patients described their overall experience of Drs Oram, Walton, Hynes & Dutton as good, below the England figure of 77%. 33% found it easy to get through by phone.
How many patients are registered at Drs Oram, Walton, Hynes & Dutton?
10,997 patients were registered in September 2026, down 3.4% on a year earlier.
What is Drs Oram, Walton, Hynes & Dutton's CQC rating?
Good overall, published in March 2018.
How many GPs does Drs Oram, Walton, Hynes & Dutton have?
6.0 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,832 patients per GP against 2,171 across England.
Are appointments at Drs Oram, Walton, Hynes & Dutton face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Drs Oram, Walton, Hynes & Dutton's phone number?
0121 557 2027.