Castle Meadows Surgery, Dudley: patient reviews and CQC rating
Castle Meadows Surgery is a GP practice in Dudley with 6,809 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in December 2021. It has 2.2 full-time-equivalent qualified GPs, or 3,076 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Castle Meadows Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 81%, above the England figure of 58%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 91%, against 93% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 8th of the 17 practices in Dudley with 50 or more responses. 79% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (76%). 107 patients answered the survey (response rate 19%).
| Survey question | Castle Meadows Surgery | Black Country | England |
|---|---|---|---|
| Overall experience good | 80% | 74% | 77% |
| Easy to contact by phone | 79% | 53% | 57% |
| Easy to contact via the website | 81% | 54% | 58% |
| Easy to contact via the NHS App | 75% | 54% | 54% |
| Reception team helpful | 90% | 81% | 85% |
| Last contact good | 81% | 68% | 73% |
| Wait for appointment about right | 82% | 65% | 69% |
| Listened to well | 90% | 85% | 87% |
| Treated with care and concern | 87% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 97% of 236 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Castle Meadows Surgery is Good, published in December 2021. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,809 patients were registered at Castle Meadows Surgery in September 2026, up 0.9% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 2.2 full-time-equivalent qualified GPs, there are 3,076 patients per GP, more than the England figure of 2,171 and Black Country's 2,193. The practice also has 2.0 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.9 | 4.2 |
| August 2024 | 1.9 | 5.7 |
| August 2025 | 2.2 | 5.4 |
| August 2026 | 2.2 | 6.1 |
From June 2026 to August 2026 the practice recorded 4,773 appointments a month, or 701 per 1,000 registered patients (England: 510). 35% were face to face (England: 63%). 69% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
64% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Castle Meadows Surgery | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 701 | 561 | 510 |
| Face to face | 35% | 64% | 63% |
| Same day as booked | 69% | 51% | 45% |
| More than 28 days after booking | 2% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (19.0% against 14.3%). It has a lower share for osteoporosis (0.0% against 1.2%), dementia (0.2% against 0.8%) and COPD (0.9% against 1.9%). The practice's patients live in areas with an average deprivation score of 20.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.0 years for women and 78.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.0% | 14.3% |
| High blood pressure | All ages | 13.9% | 15.2% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Diabetes | 17+ yrs | 6.9% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Cancer | All ages | 3.1% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| COPD | All ages | 0.9% | 1.9% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.7% | 74.9% |
Castle Meadows Surgery, 100 Milking Bank, Dudley, DY1 2TY. Phone: 01384 234737.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Lower Gornal Medical Practice | 0.9 km | 75% |
| Drs Oram, Walton, Hynes & Dutton | 1.4 km | 65% |
| St James Medical Practice | 1.4 km | 81% |
| Dr William Porter | 1.4 km | 80% |
| Eve Hill Medical Practice | 1.5 km | 90% |
- Coseley Medical Centre (80% overall experience good)
- Drs Dawes, Narasimhan and Spiller (96% overall experience good)
- Lower Gornal Medical Practice (75% overall experience good)
- Northway Medical Centre (90% overall experience good)
- The Greens Health Centre (82% overall experience good)
- Woodsetton Medical Centre (68% overall experience good)
How do patients rate Castle Meadows Surgery?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Castle Meadows Surgery as good, against 77% across England. 79% found it easy to get through by phone.
How many patients are registered at Castle Meadows Surgery?
6,809 patients were registered in September 2026, up 0.9% on a year earlier.
What is Castle Meadows Surgery's CQC rating?
Good overall, published in December 2021.
How many GPs does Castle Meadows Surgery have?
2.2 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,076 patients per GP against 2,171 across England.
Are appointments at Castle Meadows Surgery face to face?
35% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Castle Meadows Surgery's phone number?
01384 234737.