Northway Medical Centre, Dudley: patient reviews and CQC rating
Northway Medical Centre is a GP practice in Dudley with 8,392 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (Black Country: 74%). It has 7.1 full-time-equivalent qualified GPs, or 1,183 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Northway Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 91%, above the England figure of 57%. Its result closest to England is the share who found it easy to contact the practice through its website: 58%, against 58% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 2nd of the 17 practices in Dudley with 50 or more responses. 91% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (93%). 109 patients answered the survey (response rate 30%).
| Survey question | Northway Medical Centre | Black Country | England |
|---|---|---|---|
| Overall experience good | 90% | 74% | 77% |
| Easy to contact by phone | 91% | 53% | 57% |
| Easy to contact via the website | 58% | 54% | 58% |
| Easy to contact via the NHS App | 60% | 54% | 54% |
| Reception team helpful | 96% | 81% | 85% |
| Last contact good | 92% | 68% | 73% |
| Wait for appointment about right | 94% | 65% | 69% |
| Listened to well | 92% | 85% | 87% |
| Treated with care and concern | 89% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
In the Friends and Family Test for July 2026, 95% of 265 responses rated the practice good or very good (England: 92%).
8,392 patients were registered at Northway Medical Centre in September 2026, up 3.6% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 7.1 full-time-equivalent qualified GPs, there are 1,183 patients per GP, fewer than the England figure of 2,171 and Black Country's 2,193. The practice also has 0.9 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.8 | 14.5 |
| August 2024 | 7.6 | 11.6 |
| August 2025 | 9.8 | 14.3 |
| August 2026 | 7.1 | 12.1 |
From June 2026 to August 2026 the practice recorded 3,751 appointments a month, or 447 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 61% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Northway Medical Centre | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 447 | 561 | 510 |
| Face to face | 78% | 64% | 63% |
| Same day as booked | 61% | 51% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (8.1% against 4.6%), atrial fibrillation (3.3% against 2.2%) and coronary heart disease (4.0% against 3.0%). It has a lower share for osteoporosis (0.3% against 1.2%) and serious mental illness (0.5% against 1.0%). The practice's patients live in areas with an average deprivation score of 14.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.8 years for women and 80.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.1% | 15.2% |
| Depression | 18+ yrs | 18.5% | 14.3% |
| Chronic kidney disease | 18+ yrs | 8.1% | 4.6% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Cancer | All ages | 5.0% | 3.8% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.4% | 74.9% |
Northway Medical Centre, The Surgery, 8 Alderwood Precinct, The Northway, Sedgley, Dudley, DY3 3QY. Phone: 01902 885180. Website: www.northwaymedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Drs Dawes, Narasimhan and Spiller | 1.5 km | 96% |
| Penn Manor Medical Practice | 1.8 km | 74% |
| Woodsetton Medical Centre | 2.3 km | 68% |
| Drs Oram, Walton, Hynes & Dutton | 2.5 km | 65% |
| Penn Surgery | 2.6 km | 91% |
- Castle Meadows Surgery (80% overall experience good)
- Coseley Medical Centre (80% overall experience good)
- Drs Dawes, Narasimhan and Spiller (96% overall experience good)
- Lower Gornal Medical Practice (75% overall experience good)
- The Greens Health Centre (82% overall experience good)
- Woodsetton Medical Centre (68% overall experience good)
How do patients rate Northway Medical Centre?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of Northway Medical Centre as good, above the England figure of 77%. 91% found it easy to get through by phone.
How many patients are registered at Northway Medical Centre?
8,392 patients were registered in September 2026, up 3.6% on a year earlier.
How many GPs does Northway Medical Centre have?
7.1 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,183 patients per GP against 2,171 across England.
Are appointments at Northway Medical Centre face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Northway Medical Centre's phone number?
01902 885180.