Penn Surgery, Wolverhampton: patient reviews and CQC rating
Penn Surgery is a GP practice in Wolverhampton with 7,027 registered patients (September 2026). In the 2026 GP Patient Survey, 91% of its patients described their overall experience as good, above the England figure of 77% (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in December 2023. It has 4.5 full-time-equivalent qualified GPs, or 1,564 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Penn Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 91%, above the England figure of 54%. Its result closest to England is the share who said their needs were met at their last appointment: 95%, against 90% across England. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 4th of the 37 practices in Wolverhampton with 50 or more responses. 91% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (96%). 119 patients answered the survey (response rate 28%).
| Survey question | Penn Surgery | Black Country | England |
|---|---|---|---|
| Overall experience good | 91% | 74% | 77% |
| Easy to contact by phone | 91% | 53% | 57% |
| Easy to contact via the website | 87% | 54% | 58% |
| Easy to contact via the NHS App | 91% | 54% | 54% |
| Reception team helpful | 97% | 81% | 85% |
| Last contact good | 93% | 68% | 73% |
| Wait for appointment about right | 85% | 65% | 69% |
| Listened to well | 98% | 85% | 87% |
| Treated with care and concern | 96% | 84% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 97% of 484 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Penn Surgery is Good, published in December 2023. All 5 key questions are rated Good. It held the same rating in the report before (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,027 patients were registered at Penn Surgery in September 2026, almost the same as a year earlier.
23% of its patients are aged 65 or over, against 19% across England. With 4.5 full-time-equivalent qualified GPs, there are 1,564 patients per GP, fewer than the England figure of 2,171 and Black Country's 2,193. The practice also has 0.9 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.5 | 6.0 |
| August 2024 | 4.9 | 5.5 |
| August 2025 | 4.3 | 6.0 |
| August 2026 | 4.5 | 5.3 |
From June 2026 to August 2026 the practice recorded 2,891 appointments a month, or 411 per 1,000 registered patients (England: 510). 87% were face to face (England: 63%). 31% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Penn Surgery | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 411 | 561 | 510 |
| Face to face | 87% | 64% | 63% |
| Same day as booked | 31% | 51% | 45% |
| More than 28 days after booking | 4% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (0.9% against 0.6%), diabetes (9.9% against 7.9%) and coronary heart disease (3.7% against 3.0%). It has a lower share for depression (9.8% against 14.3%). The practice's patients live in areas with an average deprivation score of 19.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.8 years for women and 78.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.3% | 15.2% |
| Diabetes | 17+ yrs | 9.9% | 7.9% |
| Depression | 18+ yrs | 9.8% | 14.3% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.0% | 4.6% |
| Cancer | All ages | 4.3% | 3.8% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Palliative care | All ages | 0.9% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.6% | 74.9% |
Penn Surgery, 2a Coalway Road, Wolverhampton, WV3 7LR. Phone: 01902 333408. Website: www.pennsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Penn Manor Medical Practice | 1.1 km | 74% |
| Pennfields Health Centre | 1.2 km | 80% |
| Coalway Road Surgery | 1.4 km | 83% |
| Duncan Street Primary Care Partnership | 1.4 km | 81% |
| Grove Medical Centre | 2.3 km | 71% |
- Bilston Family Practice (81% overall experience good)
- Castlecroft Medical Practice (84% overall experience good)
- I H Medical (79% overall experience good)
- Pennfields Health Centre (80% overall experience good)
- Tettenhall Medical Practice (88% overall experience good)
How do patients rate Penn Surgery?
In the 2026 GP Patient Survey, 91% of patients described their overall experience of Penn Surgery as good, above the England figure of 77%. 91% found it easy to get through by phone.
How many patients are registered at Penn Surgery?
7,027 patients were registered in September 2026, up 0.0% on a year earlier.
What is Penn Surgery's CQC rating?
Good overall, published in December 2023.
How many GPs does Penn Surgery have?
4.5 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,564 patients per GP against 2,171 across England.
Are appointments at Penn Surgery face to face?
87% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Penn Surgery's phone number?
01902 333408.