Bilston Family Practice, Bilston: patient reviews and CQC rating
Bilston Family Practice is a GP practice in Bilston with 4,448 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Black Country: 74%). It has 3.2 full-time-equivalent qualified GPs, or 1,390 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bilston Family Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 83%, above the England figure of 57%. Its weakest is the share who said their needs were met at their last appointment: 84%, against 90% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 2nd of the 5 practices in Bilston with 50 or more responses. 83% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (80%). 79 patients answered the survey (response rate 20%).
| Survey question | Bilston Family Practice | Black Country | England |
|---|---|---|---|
| Overall experience good | 81% | 74% | 77% |
| Easy to contact by phone | 83% | 53% | 57% |
| Easy to contact via the website | 60% | 54% | 58% |
| Easy to contact via the NHS App | 72% | 54% | 54% |
| Reception team helpful | 87% | 81% | 85% |
| Last contact good | 83% | 68% | 73% |
| Wait for appointment about right | 67% | 65% | 69% |
| Listened to well | 82% | 85% | 87% |
| Treated with care and concern | 83% | 84% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 84% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 149 responses rated the practice good or very good (England: 92%).
4,448 patients were registered at Bilston Family Practice in September 2026, up 4.4% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 3.2 full-time-equivalent qualified GPs, there are 1,390 patients per GP, fewer than the England figure of 2,171 and Black Country's 2,193. The practice also has 0.4 nurses and 0.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.7 | 2.7 |
| August 2024 | 3.2 | 3.2 |
| August 2025 | 3.2 | 3.2 |
| August 2026 | 3.2 | 3.2 |
From June 2026 to August 2026 the practice recorded 1,262 appointments a month, or 284 per 1,000 registered patients (England: 510). 85% were face to face (England: 63%). 33% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Bilston Family Practice | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 284 | 561 | 510 |
| Face to face | 85% | 64% | 63% |
| Same day as booked | 33% | 51% | 45% |
| More than 28 days after booking | 11% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.2% against 1.2%) and diabetes (10.2% against 7.9%). The practice's patients live in areas with an average deprivation score of 37.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.3 years for women and 75.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.5% | 15.2% |
| Depression | 18+ yrs | 14.0% | 14.3% |
| Diabetes | 17+ yrs | 10.2% | 7.9% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Cancer | All ages | 3.7% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Osteoporosis | 50+ yrs | 3.2% | 1.2% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| COPD | All ages | 2.3% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.9% | 74.9% |
Bilston Family Practice, Bilston Health Centre, Prouds Lane, Bilston, WV14 6PW. Phone: 01902 405200. Website: www.bilstonfamilypractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| I H Medical | 0.0 km | 79% |
| Bilston Health Centre | 0.0 km | 84% |
| Bilston Urban Village | 0.6 km | 67% |
| Dr Kewal Krishan | 1.9 km | 83% |
| Moxley Medical Centre | 2.0 km | 73% |
- Castlecroft Medical Practice (84% overall experience good)
- I H Medical (79% overall experience good)
- Penn Surgery (91% overall experience good)
- Pennfields Health Centre (80% overall experience good)
- Tettenhall Medical Practice (88% overall experience good)
How do patients rate Bilston Family Practice?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Bilston Family Practice as good, against 77% across England. 83% found it easy to get through by phone.
How many patients are registered at Bilston Family Practice?
4,448 patients were registered in September 2026, up 4.4% on a year earlier.
How many GPs does Bilston Family Practice have?
3.2 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,390 patients per GP against 2,171 across England.
Are appointments at Bilston Family Practice face to face?
85% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bilston Family Practice's phone number?
01902 405200.