Bilston Health Centre, Bilston: patient reviews and CQC rating
Bilston Health Centre is a GP practice in Bilston with 4,406 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in November 2023. It has 2.4 full-time-equivalent qualified GPs, or 1,826 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bilston Health Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 73%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 49%, below the England figure of 69%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 1st of the 5 practices in Bilston with 50 or more responses. 73% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (84%). 125 patients answered the survey (response rate 23%).
| Survey question | Bilston Health Centre | Black Country | England |
|---|---|---|---|
| Overall experience good | 84% | 74% | 77% |
| Easy to contact by phone | 73% | 53% | 57% |
| Easy to contact via the website | 46% | 54% | 58% |
| Easy to contact via the NHS App | 60% | 54% | 54% |
| Reception team helpful | 87% | 81% | 85% |
| Last contact good | 74% | 68% | 73% |
| Wait for appointment about right | 49% | 65% | 69% |
| Listened to well | 91% | 85% | 87% |
| Treated with care and concern | 88% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 92% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 70 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Bilston Health Centre is Good, published in November 2023. All 5 key questions are rated Good. It held the same rating in the report before (August 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,406 patients were registered at Bilston Health Centre in September 2026, down 2.0% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 2.4 full-time-equivalent qualified GPs, there are 1,826 patients per GP, fewer than the England figure of 2,171 and Black Country's 2,193. The practice also has 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.7 | 4.8 |
| August 2024 | 2.7 | 4.8 |
| August 2025 | 2.4 | 4.3 |
| August 2026 | 2.4 | 4.3 |
From June 2026 to August 2026 the practice recorded 1,159 appointments a month, or 263 per 1,000 registered patients (England: 510). 87% were face to face (England: 63%). 40% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Bilston Health Centre | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 263 | 561 | 510 |
| Face to face | 87% | 64% | 63% |
| Same day as booked | 40% | 51% | 45% |
| More than 28 days after booking | 2% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.1% against 1.9%), depression (21.2% against 14.3%) and diabetes (10.2% against 7.9%). It has a lower share for cancer (2.9% against 3.8%). The practice's patients live in areas with an average deprivation score of 37.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.4 years for women and 75.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.2% | 14.3% |
| High blood pressure | All ages | 15.1% | 15.2% |
| Diabetes | 17+ yrs | 10.2% | 7.9% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| COPD | All ages | 3.1% | 1.9% |
| Cancer | All ages | 2.9% | 3.8% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Heart failure | All ages | 1.3% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Palliative care | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.6% | 74.9% |
Bilston Health Centre, Prouds Lane, Bilston, WV14 6PW. Phone: 01902 490100. Website: www.drmudigondaandpartners.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| I H Medical | 0.0 km | 79% |
| Bilston Family Practice | 0.0 km | 81% |
| Bilston Urban Village | 0.6 km | 67% |
| Dr Kewal Krishan | 1.9 km | 83% |
| Moxley Medical Centre | 2.0 km | 73% |
- Bilston Urban Village (67% overall experience good)
- Grove Medical Centre (71% overall experience good)
How do patients rate Bilston Health Centre?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Bilston Health Centre as good, against 77% across England. 73% found it easy to get through by phone.
How many patients are registered at Bilston Health Centre?
4,406 patients were registered in September 2026, down 2.0% on a year earlier.
What is Bilston Health Centre's CQC rating?
Good overall, published in November 2023.
How many GPs does Bilston Health Centre have?
2.4 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 1,826 patients per GP against 2,171 across England.
Are appointments at Bilston Health Centre face to face?
87% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bilston Health Centre's phone number?
01902 490100.