Bilston Urban Village, Bilston: patient reviews and CQC rating
Bilston Urban Village is a GP practice in Bilston with 13,458 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77% (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in September 2022. It has 5.7 full-time-equivalent qualified GPs, or 2,350 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bilston Urban Village
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 92%, against 93% across England. Its weakest is the share who said the wait for their last appointment was about right: 57%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 5th of the 5 practices in Bilston with 50 or more responses. 48% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (72%). 118 patients answered the survey (response rate 14%).
| Survey question | Bilston Urban Village | Black Country | England |
|---|---|---|---|
| Overall experience good | 67% | 74% | 77% |
| Easy to contact by phone | 48% | 53% | 57% |
| Easy to contact via the website | 54% | 54% | 58% |
| Easy to contact via the NHS App | 54% | 54% | 54% |
| Reception team helpful | 76% | 81% | 85% |
| Last contact good | 71% | 68% | 73% |
| Wait for appointment about right | 57% | 65% | 69% |
| Listened to well | 85% | 85% | 87% |
| Treated with care and concern | 84% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 84% | 89% | 90% |
In the Friends and Family Test for July 2026, 88% of 265 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Bilston Urban Village is Good, published in September 2022. One key question is rated differently: Well-led Requires Improvement. It held the same rating in the report before (July 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,458 patients were registered at Bilston Urban Village in September 2026, down 1.2% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 5.7 full-time-equivalent qualified GPs, there are 2,350 patients per GP, close to the England figure of 2,171 and Black Country's 2,193. The practice also has 5.1 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.1 | 8.3 |
| August 2024 | 7.3 | 10.5 |
| August 2025 | 5.6 | 8.4 |
| August 2026 | 5.7 | 11.3 |
From June 2026 to August 2026 the practice recorded 8,527 appointments a month, or 634 per 1,000 registered patients (England: 510). 41% were face to face (England: 63%). 56% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
72% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Bilston Urban Village | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 634 | 561 | 510 |
| Face to face | 41% | 64% | 63% |
| Same day as booked | 56% | 51% | 45% |
| More than 28 days after booking | 4% | 4% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (0.9% against 0.6%). It has a lower share for atrial fibrillation (1.1% against 2.2%), cancer (1.9% against 3.8%) and chronic kidney disease (2.4% against 4.6%). The practice's patients live in areas with an average deprivation score of 37.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.3 years for women and 75.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.8% | 14.3% |
| High blood pressure | All ages | 9.5% | 15.2% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Asthma | 6+ yrs | 5.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.4% | 4.6% |
| Cancer | All ages | 1.9% | 3.8% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| COPD | All ages | 1.1% | 1.9% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Learning disability | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Dementia | All ages | 0.7% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 57.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 59.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.7% | 74.9% |
Bilston Urban Village, Bankfield Road, Bilston, WV14 0EE. Phone: 01902 409965. Website: www.healthandbeyond.healthcare.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| I H Medical | 0.6 km | 79% |
| Bilston Family Practice | 0.6 km | 81% |
| Bilston Health Centre | 0.6 km | 84% |
| Moxley Medical Centre | 1.8 km | 73% |
| Coseley Medical Centre | 2.4 km | 80% |
- Bilston Health Centre (84% overall experience good)
- Grove Medical Centre (71% overall experience good)
How do patients rate Bilston Urban Village?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of Bilston Urban Village as good, below the England figure of 77%. 48% found it easy to get through by phone.
How many patients are registered at Bilston Urban Village?
13,458 patients were registered in September 2026, down 1.2% on a year earlier.
What is Bilston Urban Village's CQC rating?
Good overall, published in September 2022.
How many GPs does Bilston Urban Village have?
5.7 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 2,350 patients per GP against 2,171 across England.
Are appointments at Bilston Urban Village face to face?
41% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bilston Urban Village's phone number?
01902 409965.