I H Medical, Bilston: patient reviews and CQC rating
I H Medical is a GP practice in Bilston with 3,847 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in January 2022. It has 1.5 full-time-equivalent qualified GPs, or 2,509 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about I H Medical
Its best result against England is the share who found it easy to contact the practice using the NHS App: 77%, above the England figure of 54%. Its weakest is the share who said the healthcare professional was good at listening to them: 83%, against 87% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 4th of the 5 practices in Bilston with 50 or more responses. 79% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (77%). 110 patients answered the survey (response rate 16%).
| Survey question | I H Medical | Black Country | England |
|---|---|---|---|
| Overall experience good | 79% | 74% | 77% |
| Easy to contact by phone | 79% | 53% | 57% |
| Easy to contact via the website | 74% | 54% | 58% |
| Easy to contact via the NHS App | 77% | 54% | 54% |
| Reception team helpful | 82% | 81% | 85% |
| Last contact good | 83% | 68% | 73% |
| Wait for appointment about right | 84% | 65% | 69% |
| Listened to well | 83% | 85% | 87% |
| Treated with care and concern | 88% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 96% | 89% | 90% |
In the Friends and Family Test for July 2026, 88% of 51 responses rated the practice good or very good (England: 92%).
CQC's overall rating for I H Medical is Good, published in January 2022. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,847 patients were registered at I H Medical in September 2026, down 8.2% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 1.5 full-time-equivalent qualified GPs, there are 2,509 patients per GP, more than the England figure of 2,171 and Black Country's 2,193. The practice also has 1.0 nurses and 0.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.5 | 3.7 |
| August 2024 | 1.5 | 5.6 |
| August 2025 | 1.5 | 3.7 |
| August 2026 | 1.5 | 3.2 |
From June 2026 to August 2026 the practice recorded 1,660 appointments a month, or 432 per 1,000 registered patients (England: 510). 67% were face to face (England: 63%). 44% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | I H Medical | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 432 | 561 | 510 |
| Face to face | 67% | 64% | 63% |
| Same day as booked | 44% | 51% | 45% |
| More than 28 days after booking | 0% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.1% against 0.6%) and a learning disability (1.0% against 0.6%). It has a lower share for dementia (0.2% against 0.8%), peripheral arterial disease (0.2% against 0.6%) and atrial fibrillation (0.9% against 2.2%). The practice's patients live in areas with an average deprivation score of 38.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.4 years for women and 75.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.1% | 14.3% |
| High blood pressure | All ages | 12.3% | 15.2% |
| Diabetes | 17+ yrs | 8.9% | 7.9% |
| Asthma | 6+ yrs | 4.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.4% | 4.6% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| Cancer | All ages | 1.8% | 3.8% |
| COPD | All ages | 1.3% | 1.9% |
| Palliative care | All ages | 1.1% | 0.6% |
| Learning disability | All ages | 1.0% | 0.6% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Heart failure | All ages | 0.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 64.3% | 74.9% |
I H Medical, Bilston Health Centre, Prouds Lane, Bilston, WV14 6PW. Phone: 01902 491410. Website: www.ihmedical.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bilston Family Practice | 0.0 km | 81% |
| Bilston Health Centre | 0.0 km | 84% |
| Bilston Urban Village | 0.6 km | 67% |
| Dr Kewal Krishan | 1.9 km | 83% |
| Moxley Medical Centre | 2.0 km | 73% |
- Bilston Family Practice (81% overall experience good)
- Castlecroft Medical Practice (84% overall experience good)
- Penn Surgery (91% overall experience good)
- Pennfields Health Centre (80% overall experience good)
- Tettenhall Medical Practice (88% overall experience good)
How do patients rate I H Medical?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of I H Medical as good, against 77% across England. 79% found it easy to get through by phone.
How many patients are registered at I H Medical?
3,847 patients were registered in September 2026, down 8.2% on a year earlier.
What is I H Medical's CQC rating?
Good overall, published in January 2022.
How many GPs does I H Medical have?
1.5 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,509 patients per GP against 2,171 across England.
Are appointments at I H Medical face to face?
67% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is I H Medical's phone number?
01902 491410.