Pennfields Health Centre, Wolverhampton: patient reviews and CQC rating
Pennfields Health Centre is a GP practice in Wolverhampton with 6,715 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in September 2022. It has 2.6 full-time-equivalent qualified GPs, or 2,554 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Pennfields Health Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 69%, against 54% across England. Its weakest is the share who said they were treated with care and concern: 76%, below the England figure of 86%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 21st of the 37 practices in Wolverhampton with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (78%). 79 patients answered the survey (response rate 11%).
| Survey question | Pennfields Health Centre | Black Country | England |
|---|---|---|---|
| Overall experience good | 80% | 74% | 77% |
| Easy to contact by phone | 65% | 53% | 57% |
| Easy to contact via the website | 72% | 54% | 58% |
| Easy to contact via the NHS App | 69% | 54% | 54% |
| Reception team helpful | 87% | 81% | 85% |
| Last contact good | 74% | 68% | 73% |
| Wait for appointment about right | 76% | 65% | 69% |
| Listened to well | 79% | 85% | 87% |
| Treated with care and concern | 76% | 84% | 86% |
| Confidence and trust in the clinician | 88% | 92% | 93% |
| Needs met | 86% | 89% | 90% |
In the Friends and Family Test for July 2026, 87% of 76 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Pennfields Health Centre is Good, published in September 2022. One key question is rated differently: Well-led Requires Improvement. It held the same rating in the report before (May 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,715 patients were registered at Pennfields Health Centre in September 2026, down 4.4% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 2.6 full-time-equivalent qualified GPs, there are 2,554 patients per GP, more than the England figure of 2,171 and Black Country's 2,193. The practice also has 1.2 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.1 | 2.1 |
| August 2024 | 1.2 | 2.3 |
| August 2025 | 2.6 | 3.7 |
| August 2026 | 2.6 | 4.5 |
From June 2026 to August 2026 the practice recorded 3,667 appointments a month, or 546 per 1,000 registered patients (England: 510). 43% were face to face (England: 63%). 63% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
67% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Pennfields Health Centre | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 546 | 561 | 510 |
| Face to face | 43% | 64% | 63% |
| Same day as booked | 63% | 51% | 45% |
| More than 28 days after booking | 2% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (2.1% against 0.6%), dementia (1.3% against 0.8%) and a learning disability (0.9% against 0.6%). It has a lower share for COPD (0.6% against 1.9%), cancer (1.4% against 3.8%) and atrial fibrillation (1.0% against 2.2%). The practice's patients live in areas with an average deprivation score of 41.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.7 years for women and 75.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 8.9% | 15.2% |
| Depression | 18+ yrs | 8.7% | 14.3% |
| Diabetes | 17+ yrs | 6.6% | 7.9% |
| Asthma | 6+ yrs | 3.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| Palliative care | All ages | 2.1% | 0.6% |
| Coronary heart disease | All ages | 1.8% | 3.0% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| Cancer | All ages | 1.4% | 3.8% |
| Dementia | All ages | 1.3% | 0.8% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Learning disability | All ages | 0.9% | 0.6% |
| Heart failure | All ages | 0.9% | 1.1% |
| COPD | All ages | 0.6% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 52.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 42.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 64.2% | 74.9% |
Pennfields Health Centre, 129 Upper Zoar Street, Wolverhampton, WV3 0JH. Phone: 07902 446688. Website: www.healthandbeyond.healthcare.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Duncan Street Primary Care Partnership | 0.9 km | 81% |
| Penn Surgery | 1.2 km | 91% |
| Thornley Street Medical Centre | 1.4 km | 64% |
| Grove Medical Centre | 1.5 km | 71% |
| Whitmore Reans Health Practice | 2.0 km | 71% |
- Bilston Family Practice (81% overall experience good)
- Castlecroft Medical Practice (84% overall experience good)
- I H Medical (79% overall experience good)
- Penn Surgery (91% overall experience good)
- Tettenhall Medical Practice (88% overall experience good)
How do patients rate Pennfields Health Centre?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Pennfields Health Centre as good, against 77% across England. 65% found it easy to get through by phone.
How many patients are registered at Pennfields Health Centre?
6,715 patients were registered in September 2026, down 4.4% on a year earlier.
What is Pennfields Health Centre's CQC rating?
Good overall, published in September 2022.
How many GPs does Pennfields Health Centre have?
2.6 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,554 patients per GP against 2,171 across England.
Are appointments at Pennfields Health Centre face to face?
43% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Pennfields Health Centre's phone number?
07902 446688.