Thornley Street Medical Centre, Wolverhampton: patient reviews and CQC rating
Thornley Street Medical Centre is a GP practice in Wolverhampton with 8,125 registered patients (September 2026). In the 2026 GP Patient Survey, 64% of its patients described their overall experience as good, below the England figure of 77% (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in December 2018. It has 5.6 full-time-equivalent qualified GPs, or 1,454 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Thornley Street Medical Centre
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 95%, against 93% across England. Its weakest is the share who said the wait for their last appointment was about right: 51%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 36th of the 37 practices in Wolverhampton with 50 or more responses. 46% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (67%). 94 patients answered the survey (response rate 12%).
| Survey question | Thornley Street Medical Centre | Black Country | England |
|---|---|---|---|
| Overall experience good | 64% | 74% | 77% |
| Easy to contact by phone | 46% | 53% | 57% |
| Easy to contact via the website | 59% | 54% | 58% |
| Easy to contact via the NHS App | 54% | 54% | 54% |
| Reception team helpful | 75% | 81% | 85% |
| Last contact good | 68% | 68% | 73% |
| Wait for appointment about right | 51% | 65% | 69% |
| Listened to well | 81% | 85% | 87% |
| Treated with care and concern | 81% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 79% | 89% | 90% |
In the Friends and Family Test for July 2026, 81% of 101 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Thornley Street Medical Centre is Good, published in December 2018. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,125 patients were registered at Thornley Street Medical Centre in September 2026, down 14.1% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 5.6 full-time-equivalent qualified GPs, there are 1,454 patients per GP, fewer than the England figure of 2,171 and Black Country's 2,193. The practice also has 1.5 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.6 | 8.6 |
| August 2024 | 5.6 | 9.5 |
| August 2025 | 5.6 | 9.1 |
| August 2026 | 5.6 | 10.7 |
From June 2026 to August 2026 the practice recorded 5,815 appointments a month, or 716 per 1,000 registered patients (England: 510). 95% were face to face (England: 63%). 47% took place on the day they were booked and 24% more than 28 days after booking (England: 45% and 5%).
68% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Thornley Street Medical Centre | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 716 | 561 | 510 |
| Face to face | 95% | 64% | 63% |
| Same day as booked | 47% | 51% | 45% |
| More than 28 days after booking | 24% | 4% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.4% against 1.0%). It has a lower share for coronary heart disease (1.3% against 3.0%), peripheral arterial disease (0.3% against 0.6%) and chronic kidney disease (2.1% against 4.6%). The practice's patients live in areas with an average deprivation score of 43.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.1 years for women and 75.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 11.8% | 14.3% |
| High blood pressure | All ages | 9.0% | 15.2% |
| Diabetes | 17+ yrs | 5.8% | 7.9% |
| Asthma | 6+ yrs | 3.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.1% | 4.6% |
| Cancer | All ages | 1.8% | 3.8% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Coronary heart disease | All ages | 1.3% | 3.0% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| COPD | All ages | 1.2% | 1.9% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Heart failure | All ages | 0.7% | 1.1% |
| Learning disability | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 54.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 55.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 45.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 61.7% | 74.9% |
Thornley Street Medical Centre, 40 Thornley Street, Wolverhampton, WV1 1JP. Phone: 01902 688500. Website: www.thornleystreetsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Woden Road Surgery | 1.2 km | 78% |
| Pennfields Health Centre | 1.4 km | 80% |
| Whitmore Reans Health Practice | 1.4 km | 71% |
| Grove Medical Centre | 1.5 km | 71% |
| Tudor Medical Centre | 1.7 km | 81% |
- Coalway Road Surgery (83% overall experience good)
- Penn Manor Medical Practice (74% overall experience good)
How do patients rate Thornley Street Medical Centre?
In the 2026 GP Patient Survey, 64% of patients described their overall experience of Thornley Street Medical Centre as good, below the England figure of 77%. 46% found it easy to get through by phone.
How many patients are registered at Thornley Street Medical Centre?
8,125 patients were registered in September 2026, down 14.1% on a year earlier.
What is Thornley Street Medical Centre's CQC rating?
Good overall, published in December 2018.
How many GPs does Thornley Street Medical Centre have?
5.6 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,454 patients per GP against 2,171 across England.
Are appointments at Thornley Street Medical Centre face to face?
95% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Thornley Street Medical Centre's phone number?
01902 688500.