Penn Manor Medical Practice, Wolverhampton: patient reviews and CQC rating
Penn Manor Medical Practice is a GP practice in Wolverhampton with 36,936 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in October 2021. It has 16.3 full-time-equivalent qualified GPs, or 2,266 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Penn Manor Medical Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 70%, above the England figure of 54%. Its weakest is the share who found it easy to get through to the practice by phone: 44%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 28th of the 37 practices in Wolverhampton with 50 or more responses. 44% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (64%). 92 patients answered the survey (response rate 17%).
| Survey question | Penn Manor Medical Practice | Black Country | England |
|---|---|---|---|
| Overall experience good | 74% | 74% | 77% |
| Easy to contact by phone | 44% | 53% | 57% |
| Easy to contact via the website | 66% | 54% | 58% |
| Easy to contact via the NHS App | 70% | 54% | 54% |
| Reception team helpful | 86% | 81% | 85% |
| Last contact good | 65% | 68% | 73% |
| Wait for appointment about right | 67% | 65% | 69% |
| Listened to well | 90% | 85% | 87% |
| Treated with care and concern | 80% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 89% of 699 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Penn Manor Medical Practice is Good, published in October 2021. All 5 key questions are rated Good. It held the same rating in the report before (May 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
36,936 patients were registered at Penn Manor Medical Practice in September 2026, almost the same as a year earlier.
20% of its patients are aged 65 or over, against 19% across England. With 16.3 full-time-equivalent qualified GPs, there are 2,266 patients per GP, close to the England figure of 2,171 and Black Country's 2,193. The practice also has 9.4 nurses and 4.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.6 | 4.7 |
| August 2024 | 17.8 | 19.9 |
| August 2025 | 19.3 | 21.4 |
| August 2026 | 16.3 | 18.4 |
From June 2026 to August 2026 the practice recorded 26,260 appointments a month, or 711 per 1,000 registered patients (England: 510). 94% were face to face (England: 63%). 65% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Penn Manor Medical Practice | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 711 | 561 | 510 |
| Face to face | 94% | 64% | 63% |
| Same day as booked | 65% | 51% | 45% |
| More than 28 days after booking | 2% | 4% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (0.9% against 0.6%), a learning disability (0.7% against 0.6%) and epilepsy (1.0% against 0.8%). The practice's patients live in areas with an average deprivation score of 27.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.3 years for women and 77.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.8% | 15.2% |
| Depression | 18+ yrs | 15.8% | 14.3% |
| Diabetes | 17+ yrs | 9.7% | 7.9% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Palliative care | All ages | 0.9% | 0.6% |
| Dementia | All ages | 0.9% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.2% | 74.9% |
28% of the practice's patients live in the WV4 postcode district, followed by WV3 (24%), WV11 (20%) and WV6 (10%). 95% live in Wolverhampton, the council area the practice is in.
Penn Manor Medical Practice, Manor Road, Penn, Wolverhampton, WV4 5PY. Phone: 01902 575142.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Penn Surgery | 1.1 km | 91% |
| Coalway Road Surgery | 1.7 km | 83% |
| Northway Medical Centre | 1.8 km | 90% |
| Duncan Street Primary Care Partnership | 2.2 km | 81% |
| Pennfields Health Centre | 2.2 km | 80% |
- Coalway Road Surgery (83% overall experience good)
- Thornley Street Medical Centre (64% overall experience good)
How do patients rate Penn Manor Medical Practice?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Penn Manor Medical Practice as good, against 77% across England. 44% found it easy to get through by phone.
How many patients are registered at Penn Manor Medical Practice?
36,936 patients were registered in September 2026, down 0.3% on a year earlier.
What is Penn Manor Medical Practice's CQC rating?
Good overall, published in October 2021.
How many GPs does Penn Manor Medical Practice have?
16.3 full-time-equivalent qualified GPs (25 qualified GPs by headcount), which is 2,266 patients per GP against 2,171 across England.
Are appointments at Penn Manor Medical Practice face to face?
94% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Penn Manor Medical Practice's phone number?
01902 575142.