Coseley Medical Centre, Bilston: patient reviews and CQC rating
Coseley Medical Centre is a GP practice in Bilston with 9,946 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in December 2019. It has 1.0 full-time-equivalent qualified GPs, or 10,080 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Coseley Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 80%, above the England figure of 58%. Its weakest is the share who found the reception and administrative team helpful: 80%, against 85% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 3rd of the 5 practices in Bilston with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (78%). 111 patients answered the survey (response rate 19%).
| Survey question | Coseley Medical Centre | Black Country | England |
|---|---|---|---|
| Overall experience good | 80% | 74% | 77% |
| Easy to contact by phone | 64% | 53% | 57% |
| Easy to contact via the website | 80% | 54% | 58% |
| Easy to contact via the NHS App | 75% | 54% | 54% |
| Reception team helpful | 80% | 81% | 85% |
| Last contact good | 80% | 68% | 73% |
| Wait for appointment about right | 86% | 65% | 69% |
| Listened to well | 86% | 85% | 87% |
| Treated with care and concern | 86% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 224 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Coseley Medical Centre is Good, published in December 2019. All 5 key questions are rated Good. It held the same rating in the report before (September 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,946 patients were registered at Coseley Medical Centre in September 2026, up 25.2% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 1.0 full-time-equivalent qualified GPs, there are 10,080 patients per GP, more than the England figure of 2,171 and Black Country's 2,193. The practice also has 2.9 nurses and 2.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 2.0 | 2.0 |
| August 2025 | 1.0 | 2.9 |
| August 2026 | 1.0 | 5.3 |
From June 2026 to August 2026 the practice recorded 6,431 appointments a month, or 647 per 1,000 registered patients (England: 510). 43% were face to face (England: 63%). 63% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Coseley Medical Centre | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 647 | 561 | 510 |
| Face to face | 43% | 64% | 63% |
| Same day as booked | 63% | 51% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (0.9% against 0.6%), chronic kidney disease (7.2% against 4.6%) and depression (19.7% against 14.3%). It has a lower share for osteoporosis (0.2% against 1.2%). The practice's patients live in areas with an average deprivation score of 31.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.0 years for women and 77.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.7% | 14.3% |
| High blood pressure | All ages | 18.7% | 15.2% |
| Diabetes | 17+ yrs | 10.1% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.2% | 4.6% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Cancer | All ages | 3.5% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| COPD | All ages | 2.3% | 1.9% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Heart failure | All ages | 1.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Palliative care | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.6% | 74.9% |
Coseley Medical Centre, 32-34 Avenue Road, Coseley, Bilston, WV14 9DJ. Phone: 01902 882070. Website: www.coseleymedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Woodsetton Medical Centre | 1.1 km | 68% |
| The Greens Health Centre | 1.7 km | 82% |
| Black Country Family Practice | 1.8 km | 49% |
| Swanpool Medical Centre | 2.0 km | 44% |
| Glebefields Surgery | 2.3 km | 88% |
- Castle Meadows Surgery (80% overall experience good)
- Drs Dawes, Narasimhan and Spiller (96% overall experience good)
- Lower Gornal Medical Practice (75% overall experience good)
- Northway Medical Centre (90% overall experience good)
- The Greens Health Centre (82% overall experience good)
- Woodsetton Medical Centre (68% overall experience good)
How do patients rate Coseley Medical Centre?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Coseley Medical Centre as good, against 77% across England. 64% found it easy to get through by phone.
How many patients are registered at Coseley Medical Centre?
9,946 patients were registered in September 2026, up 25.2% on a year earlier.
What is Coseley Medical Centre's CQC rating?
Good overall, published in December 2019.
How many GPs does Coseley Medical Centre have?
1.0 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 10,080 patients per GP against 2,171 across England.
Are appointments at Coseley Medical Centre face to face?
43% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Coseley Medical Centre's phone number?
01902 882070.