Black Country Family Practice, Tipton: patient reviews and CQC rating
Black Country Family Practice is a GP practice in Tipton with 13,769 registered patients (September 2026). In the 2026 GP Patient Survey, 49% of its patients described their overall experience as good, below the England figure of 77% (Black Country: 74%). The Care Quality Commission rates it Requires Improvement overall, in a report published in September 2019. It has 7.9 full-time-equivalent qualified GPs, or 1,753 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Black Country Family Practice
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 87%, below the England figure of 93%. Its weakest is the share who found it easy to get through to the practice by phone: 23%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 5th of the 6 practices in Tipton with 50 or more responses. 23% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (47%). 115 patients answered the survey (response rate 22%).
| Survey question | Black Country Family Practice | Black Country | England |
|---|---|---|---|
| Overall experience good | 49% | 74% | 77% |
| Easy to contact by phone | 23% | 53% | 57% |
| Easy to contact via the website | 40% | 54% | 58% |
| Easy to contact via the NHS App | 31% | 54% | 54% |
| Reception team helpful | 65% | 81% | 85% |
| Last contact good | 42% | 68% | 73% |
| Wait for appointment about right | 42% | 65% | 69% |
| Listened to well | 71% | 85% | 87% |
| Treated with care and concern | 72% | 84% | 86% |
| Confidence and trust in the clinician | 87% | 92% | 93% |
| Needs met | 77% | 89% | 90% |
In the Friends and Family Test for July 2026, 87% of 23 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Black Country Family Practice is Requires Improvement, published in September 2019. 3 key questions are rated differently: Safe Good, Well-led Good and Caring Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
13,769 patients were registered at Black Country Family Practice in September 2026, down 1.5% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 7.9 full-time-equivalent qualified GPs, there are 1,753 patients per GP, fewer than the England figure of 2,171 and Black Country's 2,193. The practice also has 5.5 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.4 | 10.9 |
| August 2024 | 6.0 | 7.8 |
| August 2025 | 8.5 | 10.4 |
| August 2026 | 7.9 | 9.3 |
From June 2026 to August 2026 the practice recorded 6,436 appointments a month, or 467 per 1,000 registered patients (England: 510). 48% were face to face (England: 63%). 39% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Black Country Family Practice | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 467 | 561 | 510 |
| Face to face | 48% | 64% | 63% |
| Same day as booked | 39% | 51% | 45% |
| More than 28 days after booking | 5% | 4% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (6.7% against 4.6%), diabetes (11.3% against 7.9%) and heart failure (1.5% against 1.1%). It has a lower share for osteoporosis (0.6% against 1.2%) and cancer (2.8% against 3.8%). The practice's patients live in areas with an average deprivation score of 37.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.0 years for women and 74.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.2% | 15.2% |
| Depression | 18+ yrs | 13.3% | 14.3% |
| Diabetes | 17+ yrs | 11.3% | 7.9% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Cancer | All ages | 2.8% | 3.8% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| COPD | All ages | 2.4% | 1.9% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Dementia | All ages | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 57.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.7% | 74.9% |
Black Country Family Practice, Neptune Health Park, Sedgley Road West, Tipton, DY4 8PX. Phone: 0121 817 3510. Website: www.bcfp.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Victoria Surgery | 1.1 km | 70% |
| Swanpool Medical Centre | 1.6 km | 44% |
| Glebefields Surgery | 1.8 km | 88% |
| Coseley Medical Centre | 1.8 km | 80% |
| The Greens Health Centre | 1.9 km | 82% |
- Haden Vale Medical Practice (79% overall experience good)
- Portway Family Practice (72% overall experience good)
- The Practice Old Hill (71% overall experience good)
- The Smethwick Medical Centre (57% overall experience good)
How do patients rate Black Country Family Practice?
In the 2026 GP Patient Survey, 49% of patients described their overall experience of Black Country Family Practice as good, below the England figure of 77%. 23% found it easy to get through by phone.
How many patients are registered at Black Country Family Practice?
13,769 patients were registered in September 2026, down 1.5% on a year earlier.
What is Black Country Family Practice's CQC rating?
Requires Improvement overall, published in September 2019.
How many GPs does Black Country Family Practice have?
7.9 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,753 patients per GP against 2,171 across England.
Are appointments at Black Country Family Practice face to face?
48% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Black Country Family Practice's phone number?
0121 817 3510.