The Greens Health Centre, Dudley: patient reviews and CQC rating
The Greens Health Centre is a GP practice in Dudley with 7,285 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in March 2020. It has 4.0 full-time-equivalent qualified GPs, or 1,821 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Greens Health Centre
Its best result against England is the share who said the wait for their last appointment was about right: 88%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 44%, against 58% across England. Of the 11 results in the table, 2 are above England and 1 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 6th of the 17 practices in Dudley with 50 or more responses. 73% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (85%). 107 patients answered the survey (response rate 17%).
| Survey question | The Greens Health Centre | Black Country | England |
|---|---|---|---|
| Overall experience good | 82% | 74% | 77% |
| Easy to contact by phone | 73% | 53% | 57% |
| Easy to contact via the website | 44% | 54% | 58% |
| Easy to contact via the NHS App | 68% | 54% | 54% |
| Reception team helpful | 75% | 81% | 85% |
| Last contact good | 78% | 68% | 73% |
| Wait for appointment about right | 88% | 65% | 69% |
| Listened to well | 91% | 85% | 87% |
| Treated with care and concern | 90% | 84% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 124 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Greens Health Centre is Good, published in March 2020. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (April 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,285 patients were registered at The Greens Health Centre in September 2026, almost the same as a year earlier.
14% of its patients are aged 65 or over, against 19% across England. With 4.0 full-time-equivalent qualified GPs, there are 1,821 patients per GP, fewer than the England figure of 2,171 and Black Country's 2,193. The practice also has 1.1 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 3.0 |
| August 2024 | 3.0 | 3.0 |
| August 2025 | 3.0 | 3.0 |
| August 2026 | 4.0 | 4.0 |
From June 2026 to August 2026 the practice recorded 3,278 appointments a month, or 450 per 1,000 registered patients (England: 510). 63% were face to face (England: 63%). 61% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | The Greens Health Centre | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 450 | 561 | 510 |
| Face to face | 63% | 64% | 63% |
| Same day as booked | 61% | 51% | 45% |
| More than 28 days after booking | 0% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.3% against 0.6%), epilepsy (1.2% against 0.8%) and depression (19.6% against 14.3%). It has a lower share for osteoporosis (0.1% against 1.2%), peripheral arterial disease (0.2% against 0.6%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 38.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.8 years for women and 76.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.6% | 14.3% |
| High blood pressure | All ages | 14.1% | 15.2% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Asthma | 6+ yrs | 7.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.9% | 4.6% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Cancer | All ages | 2.3% | 3.8% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| COPD | All ages | 1.9% | 1.9% |
| Palliative care | All ages | 1.3% | 0.6% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 49.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 57.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 63.3% | 74.9% |
The Greens Health Centre, 100 Maple Green, Dudley, DY1 3QZ. Phone: 01902 667949. Website: www.thegreenshealthcentre.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Woodsetton Medical Centre | 1.0 km | 68% |
| Drs Oram, Walton, Hynes & Dutton | 1.1 km | 65% |
| St James Medical Practice | 1.6 km | 81% |
| Dr William Porter | 1.6 km | 80% |
| Drs Dawes, Narasimhan and Spiller | 1.7 km | 96% |
- Castle Meadows Surgery (80% overall experience good)
- Coseley Medical Centre (80% overall experience good)
- Drs Dawes, Narasimhan and Spiller (96% overall experience good)
- Lower Gornal Medical Practice (75% overall experience good)
- Northway Medical Centre (90% overall experience good)
- Woodsetton Medical Centre (68% overall experience good)
How do patients rate The Greens Health Centre?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of The Greens Health Centre as good, against 77% across England. 73% found it easy to get through by phone.
How many patients are registered at The Greens Health Centre?
7,285 patients were registered in September 2026, down 0.1% on a year earlier.
What is The Greens Health Centre's CQC rating?
Good overall, published in March 2020.
How many GPs does The Greens Health Centre have?
4.0 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,821 patients per GP against 2,171 across England.
Are appointments at The Greens Health Centre face to face?
63% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Greens Health Centre's phone number?
01902 667949.