Dr William Porter, Dudley: patient reviews and CQC rating
Dr William Porter is a GP practice in Dudley with 2,373 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in July 2017. It has 1.1 full-time-equivalent qualified GPs, or 2,225 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr William Porter
Its best result against England is the share who said the wait for their last appointment was about right: 97%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 54%, against 58% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 9th of the 17 practices in Dudley with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (81%). 105 patients answered the survey (response rate 18%).
| Survey question | Dr William Porter | Black Country | England |
|---|---|---|---|
| Overall experience good | 80% | 74% | 77% |
| Easy to contact by phone | 61% | 53% | 57% |
| Easy to contact via the website | 54% | 54% | 58% |
| Easy to contact via the NHS App | 53% | 54% | 54% |
| Reception team helpful | 82% | 81% | 85% |
| Last contact good | 80% | 68% | 73% |
| Wait for appointment about right | 97% | 65% | 69% |
| Listened to well | 89% | 85% | 87% |
| Treated with care and concern | 94% | 84% | 86% |
| Confidence and trust in the clinician | 99% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 90% of 51 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr William Porter is Good, published in July 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (September 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,373 patients were registered at Dr William Porter in September 2026, down 4.8% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 1.1 full-time-equivalent qualified GPs, there are 2,225 patients per GP, close to the England figure of 2,171 and Black Country's 2,193. The practice also has 2.5 nurses and 1.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.1 | 1.1 |
| August 2024 | 1.1 | 1.1 |
| August 2025 | 1.1 | 1.1 |
| August 2026 | 1.1 | 1.1 |
From June 2026 to August 2026 the practice recorded 1,221 appointments a month, or 515 per 1,000 registered patients (England: 510). 83% were face to face (England: 63%). 54% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 11% of booked patients did not attend.
| Measure | Dr William Porter | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 515 | 561 | 510 |
| Face to face | 83% | 64% | 63% |
| Same day as booked | 54% | 51% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 11% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.2% against 0.6%), chronic kidney disease (7.8% against 4.6%) and coronary heart disease (4.2% against 3.0%). It has a lower share for osteoporosis (0.1% against 1.2%) and depression (11.3% against 14.3%). The practice's patients live in areas with an average deprivation score of 34.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.4 years for women and 75.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.1% | 15.2% |
| Depression | 18+ yrs | 11.3% | 14.3% |
| Diabetes | 17+ yrs | 10.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.8% | 4.6% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| Cancer | All ages | 3.4% | 3.8% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| COPD | All ages | 1.7% | 1.9% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Palliative care | All ages | 1.2% | 0.6% |
| Heart failure | All ages | 1.0% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 62.2% | 74.9% |
Dr William Porter, Malthouse Drive, Dudley, DY1 2BY. Phone: 01384 255387.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St James Medical Practice | 0.0 km | 81% |
| Eve Hill Medical Practice | 0.2 km | 90% |
| Steppingstones Medical Practice | 0.7 km | 73% |
| Limestone Surgery | 0.7 km | 70% |
| Castle Meadows Surgery | 1.4 km | 80% |
- Anchor Medical Practice (89% overall experience good)
- Bean Road Medical Practice (70% overall experience good)
- Central Clinic (65% overall experience good)
- Dudley Wood Surgery (62% overall experience good)
- Eve Hill Medical Practice (90% overall experience good)
- Keelinge House Surgery (61% overall experience good)
- Limestone Surgery (70% overall experience good)
- Links Medical Practice (86% overall experience good)
- St James Medical Practice (81% overall experience good)
- Steppingstones Medical Practice (73% overall experience good)
How do patients rate Dr William Porter?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Dr William Porter as good, against 77% across England. 61% found it easy to get through by phone.
How many patients are registered at Dr William Porter?
2,373 patients were registered in September 2026, down 4.8% on a year earlier.
What is Dr William Porter's CQC rating?
Good overall, published in July 2017.
How many GPs does Dr William Porter have?
1.1 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 2,225 patients per GP against 2,171 across England.
Are appointments at Dr William Porter face to face?
83% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr William Porter's phone number?
01384 255387.