Central Clinic, Dudley: patient reviews and CQC rating
Central Clinic is a GP practice in Dudley with 4,539 registered patients (September 2026). In the 2026 GP Patient Survey, 65% of its patients described their overall experience as good, below the England figure of 77% (Black Country: 74%). The Care Quality Commission rates it Inadequate overall, in a report published in October 2022. It has 2.5 full-time-equivalent qualified GPs, or 1,811 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Central Clinic
Its best result against England is the share who found the reception and administrative team helpful: 88%, against 85% across England. Its weakest is the share who said the wait for their last appointment was about right: 55%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 15th of the 17 practices in Dudley with 50 or more responses. 57% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (66%). 86 patients answered the survey (response rate 15%).
| Survey question | Central Clinic | Black Country | England |
|---|---|---|---|
| Overall experience good | 65% | 74% | 77% |
| Easy to contact by phone | 57% | 53% | 57% |
| Easy to contact via the website | 51% | 54% | 58% |
| Easy to contact via the NHS App | 53% | 54% | 54% |
| Reception team helpful | 88% | 81% | 85% |
| Last contact good | 63% | 68% | 73% |
| Wait for appointment about right | 55% | 65% | 69% |
| Listened to well | 84% | 85% | 87% |
| Treated with care and concern | 85% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 85% | 89% | 90% |
In the Friends and Family Test for July 2026, 91% of 32 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Central Clinic is Inadequate, published in October 2022. 2 key questions are rated differently: Caring Requires Improvement and Responsive Requires Improvement. It held the same rating in the report before (March 2022).
| Key question | Rating |
|---|---|
| Safe | Inadequate |
| Well-led | Inadequate |
| Caring | Requires Improvement |
| Responsive | Requires Improvement |
| Effective | Inadequate |
4,539 patients were registered at Central Clinic in September 2026, down 3.7% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 2.5 full-time-equivalent qualified GPs, there are 1,811 patients per GP, fewer than the England figure of 2,171 and Black Country's 2,193. The practice also has 0.8 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.3 | 1.3 |
| August 2024 | 1.3 | 1.3 |
| August 2025 | 1.3 | 1.3 |
| August 2026 | 2.5 | 2.5 |
From June 2026 to August 2026 the practice recorded 1,347 appointments a month, or 297 per 1,000 registered patients (England: 510). 56% were face to face (England: 63%). 43% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 10% of booked patients did not attend.
| Measure | Central Clinic | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 297 | 561 | 510 |
| Face to face | 56% | 64% | 63% |
| Same day as booked | 43% | 51% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 10% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (9.6% against 7.9%). It has a lower share for osteoporosis (0.2% against 1.2%), dementia (0.2% against 0.8%) and palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 40.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.4 years for women and 75.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.1% | 14.3% |
| High blood pressure | All ages | 10.7% | 15.2% |
| Diabetes | 17+ yrs | 9.6% | 7.9% |
| Asthma | 6+ yrs | 5.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Cancer | All ages | 2.1% | 3.8% |
| COPD | All ages | 1.4% | 1.9% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Dementia | All ages | 0.2% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 53.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 54.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 61.4% | 74.9% |
Central Clinic, Hall Street, Dudley, DY2 7BX. Phone: 01384 253616. Website: www.centralclinicdudley.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bean Road Medical Practice | 0.2 km | 70% |
| Limestone Surgery | 0.9 km | 70% |
| Steppingstones Medical Practice | 1.0 km | 73% |
| Walford Street Surgery | 1.2 km | 80% |
| Eve Hill Medical Practice | 1.5 km | 90% |
- Anchor Medical Practice (89% overall experience good)
- Bean Road Medical Practice (70% overall experience good)
- Dr William Porter (80% overall experience good)
- Dudley Wood Surgery (62% overall experience good)
- Eve Hill Medical Practice (90% overall experience good)
- Keelinge House Surgery (61% overall experience good)
- Limestone Surgery (70% overall experience good)
- Links Medical Practice (86% overall experience good)
- St James Medical Practice (81% overall experience good)
- Steppingstones Medical Practice (73% overall experience good)
How do patients rate Central Clinic?
In the 2026 GP Patient Survey, 65% of patients described their overall experience of Central Clinic as good, below the England figure of 77%. 57% found it easy to get through by phone.
How many patients are registered at Central Clinic?
4,539 patients were registered in September 2026, down 3.7% on a year earlier.
What is Central Clinic's CQC rating?
Inadequate overall, published in October 2022.
How many GPs does Central Clinic have?
2.5 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,811 patients per GP against 2,171 across England.
Are appointments at Central Clinic face to face?
56% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Central Clinic's phone number?
01384 253616.