Keelinge House Surgery, Dudley: patient reviews and CQC rating
Keelinge House Surgery is a GP practice in Dudley with 6,622 registered patients (September 2026). In the 2026 GP Patient Survey, 61% of its patients described their overall experience as good, below the England figure of 77% (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in January 2019. It has 2.1 full-time-equivalent qualified GPs, or 3,204 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Keelinge House Surgery
Its best result against England is the share who said their needs were met at their last appointment: 91%, against 90% across England. Its weakest is the share who found it easy to get through to the practice by phone: 33%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 17th of the 17 practices in Dudley with 50 or more responses. 33% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (61%). 91 patients answered the survey (response rate 15%).
| Survey question | Keelinge House Surgery | Black Country | England |
|---|---|---|---|
| Overall experience good | 61% | 74% | 77% |
| Easy to contact by phone | 33% | 53% | 57% |
| Easy to contact via the website | 48% | 54% | 58% |
| Easy to contact via the NHS App | 52% | 54% | 54% |
| Reception team helpful | 64% | 81% | 85% |
| Last contact good | 49% | 68% | 73% |
| Wait for appointment about right | 48% | 65% | 69% |
| Listened to well | 81% | 85% | 87% |
| Treated with care and concern | 81% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
CQC's overall rating for Keelinge House Surgery is Good, published in January 2019. All 5 key questions are rated Good. It held the same rating in the report before (January 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,622 patients were registered at Keelinge House Surgery in September 2026, down 2.5% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 3,204 patients per GP, more than the England figure of 2,171 and Black Country's 2,193. The practice also has 2.3 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 6.4 |
| August 2024 | 2.3 | 6.0 |
| August 2025 | 2.1 | 5.1 |
| August 2026 | 2.1 | 5.1 |
From June 2026 to August 2026 the practice recorded 3,963 appointments a month, or 598 per 1,000 registered patients (England: 510). 33% were face to face (England: 63%). 46% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Keelinge House Surgery | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 598 | 561 | 510 |
| Face to face | 33% | 64% | 63% |
| Same day as booked | 46% | 51% | 45% |
| More than 28 days after booking | 2% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.2% against 0.6%) and a learning disability (1.1% against 0.6%). It has a lower share for cancer (2.0% against 3.8%), dementia (0.5% against 0.8%) and stroke or TIA (1.3% against 1.9%). The practice's patients live in areas with an average deprivation score of 40.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.3 years for women and 75.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.8% | 15.2% |
| Depression | 18+ yrs | 11.1% | 14.3% |
| Diabetes | 17+ yrs | 8.9% | 7.9% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| COPD | All ages | 2.4% | 1.9% |
| Cancer | All ages | 2.0% | 3.8% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Palliative care | All ages | 1.2% | 0.6% |
| Learning disability | All ages | 1.1% | 0.6% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 59.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 55.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.3% | 74.9% |
Keelinge House Surgery, 176 Stourbridge Road, Holly Hall, Dudley, DY1 2ER. Phone: 0138477194. Website: www.keelingehousesurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Steppingstones Medical Practice | 1.5 km | 73% |
| Eve Hill Medical Practice | 1.5 km | 90% |
| St James Medical Practice | 1.6 km | 81% |
| Dr William Porter | 1.6 km | 80% |
| Limestone Surgery | 1.6 km | 70% |
- Anchor Medical Practice (89% overall experience good)
- Bean Road Medical Practice (70% overall experience good)
- Central Clinic (65% overall experience good)
- Dr William Porter (80% overall experience good)
- Dudley Wood Surgery (62% overall experience good)
- Eve Hill Medical Practice (90% overall experience good)
- Limestone Surgery (70% overall experience good)
- Links Medical Practice (86% overall experience good)
- St James Medical Practice (81% overall experience good)
- Steppingstones Medical Practice (73% overall experience good)
How do patients rate Keelinge House Surgery?
In the 2026 GP Patient Survey, 61% of patients described their overall experience of Keelinge House Surgery as good, below the England figure of 77%. 33% found it easy to get through by phone.
How many patients are registered at Keelinge House Surgery?
6,622 patients were registered in September 2026, down 2.5% on a year earlier.
What is Keelinge House Surgery's CQC rating?
Good overall, published in January 2019.
How many GPs does Keelinge House Surgery have?
2.1 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,204 patients per GP against 2,171 across England.
Are appointments at Keelinge House Surgery face to face?
33% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Keelinge House Surgery's phone number?
0138477194.