Bean Road Medical Practice, Dudley: patient reviews and CQC rating
Bean Road Medical Practice is a GP practice in Dudley with 3,514 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in October 2022. It has 0.5 full-time-equivalent qualified GPs, or 7,028 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bean Road Medical Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 62%, against 54% across England. Its weakest is the share who said the wait for their last appointment was about right: 59%, against 69% across England. With 84 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 13th of the 17 practices in Dudley with 50 or more responses. 56% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (64%). 84 patients answered the survey (response rate 11%).
| Survey question | Bean Road Medical Practice | Black Country | England |
|---|---|---|---|
| Overall experience good | 70% | 74% | 77% |
| Easy to contact by phone | 56% | 53% | 57% |
| Easy to contact via the website | 57% | 54% | 58% |
| Easy to contact via the NHS App | 62% | 54% | 54% |
| Reception team helpful | 79% | 81% | 85% |
| Last contact good | 71% | 68% | 73% |
| Wait for appointment about right | 59% | 65% | 69% |
| Listened to well | 82% | 85% | 87% |
| Treated with care and concern | 91% | 84% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 92% | 89% | 90% |
In the Friends and Family Test for July 2026, 84% of 62 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Bean Road Medical Practice is Good, published in October 2022. One key question is rated differently: Responsive Requires Improvement.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
3,514 patients were registered at Bean Road Medical Practice in September 2026, down 5.6% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 0.5 full-time-equivalent qualified GPs, there are 7,028 patients per GP, more than the England figure of 2,171 and Black Country's 2,193. The practice also has 0.7 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.4 | 1.4 |
| August 2024 | 0.5 | 0.5 |
| August 2025 | 0.5 | 0.5 |
| August 2026 | 0.5 | 0.5 |
From June 2026 to August 2026 the practice recorded 1,382 appointments a month, or 393 per 1,000 registered patients (England: 510). 52% were face to face (England: 63%). 61% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
72% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Bean Road Medical Practice | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 393 | 561 | 510 |
| Face to face | 52% | 64% | 63% |
| Same day as booked | 61% | 51% | 45% |
| More than 28 days after booking | 2% | 4% | 5% |
| Did not attend | 8% | 5% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.0% against 1.2%), dementia (0.3% against 0.8%) and cancer (1.6% against 3.8%). The practice's patients live in areas with an average deprivation score of 41.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.3 years for women and 75.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.5% | 14.3% |
| High blood pressure | All ages | 12.1% | 15.2% |
| Diabetes | 17+ yrs | 9.1% | 7.9% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| COPD | All ages | 1.7% | 1.9% |
| Cancer | All ages | 1.6% | 3.8% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Learning disability | All ages | 0.8% | 0.6% |
| Heart failure | All ages | 0.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 56.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 56.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 64.7% | 74.9% |
Bean Road Medical Practice, 5 Bean Road, Dudley, DY2 8TH. Phone: 01384 252229. Website: www.beanmedicalpractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Central Clinic | 0.2 km | 65% |
| Limestone Surgery | 1.0 km | 70% |
| Steppingstones Medical Practice | 1.1 km | 73% |
| Walford Street Surgery | 1.4 km | 80% |
| Eve Hill Medical Practice | 1.6 km | 90% |
- Anchor Medical Practice (89% overall experience good)
- Central Clinic (65% overall experience good)
- Dr William Porter (80% overall experience good)
- Dudley Wood Surgery (62% overall experience good)
- Eve Hill Medical Practice (90% overall experience good)
- Keelinge House Surgery (61% overall experience good)
- Limestone Surgery (70% overall experience good)
- Links Medical Practice (86% overall experience good)
- St James Medical Practice (81% overall experience good)
- Steppingstones Medical Practice (73% overall experience good)
How do patients rate Bean Road Medical Practice?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of Bean Road Medical Practice as good, against 77% across England. 56% found it easy to get through by phone.
How many patients are registered at Bean Road Medical Practice?
3,514 patients were registered in September 2026, down 5.6% on a year earlier.
What is Bean Road Medical Practice's CQC rating?
Good overall, published in October 2022.
How many GPs does Bean Road Medical Practice have?
0.5 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 7,028 patients per GP against 2,171 across England.
Are appointments at Bean Road Medical Practice face to face?
52% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bean Road Medical Practice's phone number?
01384 252229.