Drs Dawes, Narasimhan and Spiller, Dudley: patient reviews and CQC rating

What patients say about Drs Dawes, Narasimhan and Spiller

Its best result against England is the share who found it easy to get through to the practice by phone: 86%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 100%, above the England figure of 93%. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.

On overall experience it is 1st of the 17 practices in Dudley with 50 or more responses. 86% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (96%). 91 patients answered the survey (response rate 22%).

In the Friends and Family Test for July 2026, 96% of 313 responses rated the practice good or very good (England: 92%).

CQC's overall rating for Drs Dawes, Narasimhan and Spiller is Good, published in June 2016. All 5 key questions are rated Good.

12,120 patients were registered at Drs Dawes, Narasimhan and Spiller in September 2026, up 2.1% on a year earlier (England: down 1.1%).

23% of its patients are aged 65 or over, against 19% across England. With 4.4 full-time-equivalent qualified GPs, there are 2,764 patients per GP, more than the England figure of 2,171 and Black Country's 2,193. The practice also has 4.0 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).

From June 2026 to August 2026 the practice recorded 5,542 appointments a month, or 457 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 57% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).

48% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.

Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.0% against 0.6%), chronic kidney disease (8.2% against 4.6%) and atrial fibrillation (3.5% against 2.2%). It has a lower share for osteoporosis (0.3% against 1.2%). The practice's patients live in areas with an average deprivation score of 20.8 (England: 21.8; higher is more deprived).

Life expectancy for its patients' neighbourhoods is 83.2 years for women and 79.4 for men (England: 83.0 and 79.1).

81% of the practice's patients live in the DY3 postcode district, followed by DY1 (8%), WV14 (6%) and WV4 (3%). 93% live in Dudley, the council area the practice is in.

Drs Dawes, Narasimhan and Spiller, The Ridgeway Surgery, 175 The Ridgeway, Sedgley, Dudley, DY3 3UH. Phone: 01902 886500. Website: www.ridgewaysurgery.co.uk.