Haden Vale Medical Practice, Cradley Heath: patient reviews and CQC rating
Haden Vale Medical Practice is a GP practice in Cradley Heath with 8,501 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in July 2016. It has 2.7 full-time-equivalent qualified GPs, or 3,172 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Haden Vale Medical Practice
Its best result against England is the share who found the reception and administrative team helpful: 93%, above the England figure of 85%. Its weakest is the share who said the wait for their last appointment was about right: 54%, below the England figure of 69%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 2nd of the 3 practices in Cradley Heath with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (76%). 93 patients answered the survey (response rate 21%).
| Survey question | Haden Vale Medical Practice | Black Country | England |
|---|---|---|---|
| Overall experience good | 79% | 74% | 77% |
| Easy to contact by phone | 64% | 53% | 57% |
| Easy to contact via the website | 56% | 54% | 58% |
| Easy to contact via the NHS App | 61% | 54% | 54% |
| Reception team helpful | 93% | 81% | 85% |
| Last contact good | 72% | 68% | 73% |
| Wait for appointment about right | 54% | 65% | 69% |
| Listened to well | 85% | 85% | 87% |
| Treated with care and concern | 79% | 84% | 86% |
| Confidence and trust in the clinician | 87% | 92% | 93% |
| Needs met | 78% | 89% | 90% |
In the Friends and Family Test for July 2026, 89% of 152 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Haden Vale Medical Practice is Good, published in July 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,501 patients were registered at Haden Vale Medical Practice in September 2026, almost the same as a year earlier.
14% of its patients are aged 65 or over, against 19% across England. With 2.7 full-time-equivalent qualified GPs, there are 3,172 patients per GP, more than the England figure of 2,171 and Black Country's 2,193. The practice also has 0.6 nurses and 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 3.4 |
| August 2024 | 3.4 | 3.4 |
| August 2025 | 3.4 | 3.4 |
| August 2026 | 2.7 | 3.5 |
From June 2026 to August 2026 the practice recorded 3,898 appointments a month, or 459 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 43% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Haden Vale Medical Practice | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 459 | 561 | 510 |
| Face to face | 73% | 64% | 63% |
| Same day as booked | 43% | 51% | 45% |
| More than 28 days after booking | 4% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a lower share of patients for peripheral arterial disease (0.3% against 0.6%), cancer (2.4% against 3.8%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 26.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.9 years for women and 77.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.9% | 15.2% |
| Depression | 18+ yrs | 12.9% | 14.3% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Cancer | All ages | 2.4% | 3.8% |
| COPD | All ages | 2.3% | 1.9% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.0% | 74.9% |
Haden Vale Medical Practice, 50 Barrs Road, Cradley Heath, B64 7HG. Phone: 01384 634511.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Practice Old Hill | 1.0 km | 71% |
| Church View Surgery | 1.1 km | 85% |
| Alexandra Medical Centre | 1.5 km | 85% |
| Dudley Wood Surgery | 1.8 km | 62% |
| Quarry Bank Medical Centre | 2.1 km | 78% |
- Black Country Family Practice (49% overall experience good)
- Portway Family Practice (72% overall experience good)
- The Practice Old Hill (71% overall experience good)
- The Smethwick Medical Centre (57% overall experience good)
How do patients rate Haden Vale Medical Practice?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Haden Vale Medical Practice as good, against 77% across England. 64% found it easy to get through by phone.
How many patients are registered at Haden Vale Medical Practice?
8,501 patients were registered in September 2026, up 0.2% on a year earlier.
What is Haden Vale Medical Practice's CQC rating?
Good overall, published in July 2016.
How many GPs does Haden Vale Medical Practice have?
2.7 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,172 patients per GP against 2,171 across England.
Are appointments at Haden Vale Medical Practice face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Haden Vale Medical Practice's phone number?
01384 634511.