Quarry Bank Medical Centre, Brierley Hill: patient reviews and CQC rating
Quarry Bank Medical Centre is a GP practice in Brierley Hill with 4,457 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in July 2019. It has 1.7 full-time-equivalent qualified GPs, or 2,653 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Quarry Bank Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 80%, above the England figure of 58%. Its weakest is the share who found it easy to contact the practice using the NHS App: 48%, against 54% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 4th of the 6 practices in Brierley Hill with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (66%). 99 patients answered the survey (response rate 17%).
| Survey question | Quarry Bank Medical Centre | Black Country | England |
|---|---|---|---|
| Overall experience good | 78% | 74% | 77% |
| Easy to contact by phone | 70% | 53% | 57% |
| Easy to contact via the website | 80% | 54% | 58% |
| Easy to contact via the NHS App | 48% | 54% | 54% |
| Reception team helpful | 88% | 81% | 85% |
| Last contact good | 80% | 68% | 73% |
| Wait for appointment about right | 74% | 65% | 69% |
| Listened to well | 81% | 85% | 87% |
| Treated with care and concern | 87% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 98% | 89% | 90% |
In the Friends and Family Test for July 2026, 75% of 80 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Quarry Bank Medical Centre is Good, published in July 2019. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,457 patients were registered at Quarry Bank Medical Centre in September 2026, down 0.5% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 1.7 full-time-equivalent qualified GPs, there are 2,653 patients per GP, more than the England figure of 2,171 and Black Country's 2,193. The practice also has 0.7 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.2 | 1.2 |
| August 2024 | 2.2 | 2.2 |
| August 2025 | 1.7 | 1.7 |
| August 2026 | 1.7 | 1.7 |
From June 2026 to August 2026 the practice recorded 2,769 appointments a month, or 621 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 30% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
31% were with a GP rather than another member of the practice team. 10% of booked patients did not attend.
| Measure | Quarry Bank Medical Centre | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 621 | 561 | 510 |
| Face to face | 69% | 64% | 63% |
| Same day as booked | 30% | 51% | 45% |
| More than 28 days after booking | 9% | 4% | 5% |
| Did not attend | 10% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.8% against 1.2%), COPD (3.4% against 1.9%) and heart failure (1.9% against 1.1%). The practice's patients live in areas with an average deprivation score of 26.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.8 years for women and 78.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.3% | 14.3% |
| High blood pressure | All ages | 17.7% | 15.2% |
| Diabetes | 17+ yrs | 10.0% | 7.9% |
| Asthma | 6+ yrs | 8.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.8% | 4.6% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Cancer | All ages | 3.9% | 3.8% |
| Osteoporosis | 50+ yrs | 3.8% | 1.2% |
| COPD | All ages | 3.4% | 1.9% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.9% | 1.1% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Learning disability | All ages | 1.0% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.9% | 74.9% |
Quarry Bank Medical Centre, 165 High Street, Quarry Bank, Brierley Hill, DY5 2AE. Phone: 01384 566651. Website: www.quarrybankmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Thorns Road Surgery | 0.5 km | 81% |
| Dudley Wood Surgery | 0.9 km | 62% |
| The Waterfront Surgery | 1.5 km | 67% |
| High Oak Surgery | 1.5 km | 77% |
| AW Surgeries | 1.8 km | 80% |
- AW Surgeries (80% overall experience good)
- High Oak Surgery (77% overall experience good)
- Quincy Rise Surgery (89% overall experience good)
- The Waterfront Surgery (67% overall experience good)
- Thorns Road Surgery (81% overall experience good)
- Three Villages Medical Practice (85% overall experience good)
How do patients rate Quarry Bank Medical Centre?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Quarry Bank Medical Centre as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at Quarry Bank Medical Centre?
4,457 patients were registered in September 2026, down 0.5% on a year earlier.
What is Quarry Bank Medical Centre's CQC rating?
Good overall, published in July 2019.
How many GPs does Quarry Bank Medical Centre have?
1.7 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,653 patients per GP against 2,171 across England.
Are appointments at Quarry Bank Medical Centre face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Quarry Bank Medical Centre's phone number?
01384 566651.