AW Surgeries, Brierley Hill: patient reviews and CQC rating
AW Surgeries is a GP practice in Brierley Hill with 16,807 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in December 2023. It has 6.6 full-time-equivalent qualified GPs, or 2,552 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about AW Surgeries
Its best result against England is the share who found it easy to contact the practice through its website: 69%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 38%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 3rd of the 6 practices in Brierley Hill with 50 or more responses. 38% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (69%). 88 patients answered the survey (response rate 20%).
| Survey question | AW Surgeries | Black Country | England |
|---|---|---|---|
| Overall experience good | 80% | 74% | 77% |
| Easy to contact by phone | 38% | 53% | 57% |
| Easy to contact via the website | 69% | 54% | 58% |
| Easy to contact via the NHS App | 59% | 54% | 54% |
| Reception team helpful | 84% | 81% | 85% |
| Last contact good | 74% | 68% | 73% |
| Wait for appointment about right | 78% | 65% | 69% |
| Listened to well | 94% | 85% | 87% |
| Treated with care and concern | 91% | 84% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 97% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 266 responses rated the practice good or very good (England: 92%).
CQC's overall rating for AW Surgeries is Good, published in December 2023. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (March 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
16,807 patients were registered at AW Surgeries in September 2026, almost the same as a year earlier.
19% of its patients are aged 65 or over, against 19% across England. With 6.6 full-time-equivalent qualified GPs, there are 2,552 patients per GP, more than the England figure of 2,171 and Black Country's 2,193. The practice also has 3.2 nurses and 2.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.6 | 13.2 |
| August 2024 | 6.6 | 12.1 |
| August 2025 | 6.6 | 12.6 |
| August 2026 | 6.6 | 12.8 |
From June 2026 to August 2026 the practice recorded 6,620 appointments a month, or 394 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 40% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | AW Surgeries | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 394 | 561 | 510 |
| Face to face | 66% | 64% | 63% |
| Same day as booked | 40% | 51% | 45% |
| More than 28 days after booking | 8% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.8% against 1.2%), chronic kidney disease (6.4% against 4.6%) and COPD (2.5% against 1.9%). It has a lower share for dementia (0.5% against 0.8%) and heart failure (0.8% against 1.1%). The practice's patients live in areas with an average deprivation score of 25.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.0 years for women and 78.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.3% | 14.3% |
| High blood pressure | All ages | 16.5% | 15.2% |
| Diabetes | 17+ yrs | 8.9% | 7.9% |
| Asthma | 6+ yrs | 8.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.4% | 4.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Osteoporosis | 50+ yrs | 2.8% | 1.2% |
| COPD | All ages | 2.5% | 1.9% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Heart failure | All ages | 0.8% | 1.1% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.3% | 74.9% |
AW Surgeries, Albion Street, Brierley Hill, DY5 3EE. Phone: 0845 147 0010. Website: www.awsurgeries.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Waterfront Surgery | 0.3 km | 67% |
| High Oak Surgery | 0.3 km | 77% |
| Thorns Road Surgery | 1.4 km | 81% |
| Quincy Rise Surgery | 1.7 km | 89% |
| Quarry Bank Medical Centre | 1.8 km | 78% |
- High Oak Surgery (77% overall experience good)
- Quarry Bank Medical Centre (78% overall experience good)
- Quincy Rise Surgery (89% overall experience good)
- The Waterfront Surgery (67% overall experience good)
- Thorns Road Surgery (81% overall experience good)
- Three Villages Medical Practice (85% overall experience good)
How do patients rate AW Surgeries?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of AW Surgeries as good, against 77% across England. 38% found it easy to get through by phone.
How many patients are registered at AW Surgeries?
16,807 patients were registered in September 2026, up 0.2% on a year earlier.
What is AW Surgeries's CQC rating?
Good overall, published in December 2023.
How many GPs does AW Surgeries have?
6.6 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,552 patients per GP against 2,171 across England.
Are appointments at AW Surgeries face to face?
66% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is AW Surgeries's phone number?
0845 147 0010.