Three Villages Medical Practice, Stourbridge: patient reviews and CQC rating
Three Villages Medical Practice is a GP practice in Stourbridge with 13,231 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, against 77% across England (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in December 2017. It has 4.9 full-time-equivalent qualified GPs, or 2,719 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Three Villages Medical Practice
Its best result against England is the share who found it easy to contact the practice through its website: 77%, above the England figure of 58%. Its weakest is the share who found it easy to get through to the practice by phone: 56%, against 57% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 4th of the 9 practices in Stourbridge with 50 or more responses. 56% found it easy to get through by phone (England: 57%). The overall experience result is 16 points higher than in 2025 (69%). 94 patients answered the survey (response rate 27%).
| Survey question | Three Villages Medical Practice | Black Country | England |
|---|---|---|---|
| Overall experience good | 85% | 74% | 77% |
| Easy to contact by phone | 56% | 53% | 57% |
| Easy to contact via the website | 77% | 54% | 58% |
| Easy to contact via the NHS App | 71% | 54% | 54% |
| Reception team helpful | 91% | 81% | 85% |
| Last contact good | 78% | 68% | 73% |
| Wait for appointment about right | 81% | 65% | 69% |
| Listened to well | 93% | 85% | 87% |
| Treated with care and concern | 92% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
In the Friends and Family Test for July 2026, 87% of 462 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Three Villages Medical Practice is Good, published in December 2017. All 5 key questions are rated Good. It held the same rating in the report before (April 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,231 patients were registered at Three Villages Medical Practice in September 2026, up 1.1% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 4.9 full-time-equivalent qualified GPs, there are 2,719 patients per GP, more than the England figure of 2,171 and Black Country's 2,193. The practice also has 2.3 nurses and 2.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.1 | 8.5 |
| August 2024 | 4.1 | 8.7 |
| August 2025 | 5.1 | 9.6 |
| August 2026 | 4.9 | 7.0 |
From June 2026 to August 2026 the practice recorded 5,681 appointments a month, or 429 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 46% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Three Villages Medical Practice | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 429 | 561 | 510 |
| Face to face | 74% | 64% | 63% |
| Same day as booked | 46% | 51% | 45% |
| More than 28 days after booking | 4% | 4% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.4% against 1.2%), palliative or supportive care needs (1.3% against 0.6%) and chronic kidney disease (7.1% against 4.6%). The practice's patients live in areas with an average deprivation score of 16.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.0 years for women and 79.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.0% | 15.2% |
| Depression | 18+ yrs | 17.8% | 14.3% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Asthma | 6+ yrs | 7.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.1% | 4.6% |
| Cancer | All ages | 4.9% | 3.8% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Osteoporosis | 50+ yrs | 3.4% | 1.2% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| COPD | All ages | 1.9% | 1.9% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Palliative care | All ages | 1.3% | 0.6% |
| Heart failure | All ages | 1.0% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Dementia | All ages | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.6% | 74.9% |
Three Villages Medical Practice, Stourbridge Health and Social Care Centre, John Corbett Drive, Stourbridge, DY8 4JB. Phone: 01384 322501. Website: www.3villages.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Lion Health | 0.7 km | 71% |
| Quincy Rise Surgery | 1.4 km | 89% |
| Wordsley Green Health Centre | 2.0 km | 83% |
| Pedmore Medical Practice | 2.3 km | 79% |
| Rangeways Road Surgery | 2.5 km | 90% |
- AW Surgeries (80% overall experience good)
- High Oak Surgery (77% overall experience good)
- Quarry Bank Medical Centre (78% overall experience good)
- Quincy Rise Surgery (89% overall experience good)
- The Waterfront Surgery (67% overall experience good)
- Thorns Road Surgery (81% overall experience good)
How do patients rate Three Villages Medical Practice?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Three Villages Medical Practice as good, against 77% across England. 56% found it easy to get through by phone.
How many patients are registered at Three Villages Medical Practice?
13,231 patients were registered in September 2026, up 1.1% on a year earlier.
What is Three Villages Medical Practice's CQC rating?
Good overall, published in December 2017.
How many GPs does Three Villages Medical Practice have?
4.9 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,719 patients per GP against 2,171 across England.
Are appointments at Three Villages Medical Practice face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Three Villages Medical Practice's phone number?
01384 322501.