The Glebeland Surgery, Stourbridge: patient reviews and CQC rating
The Glebeland Surgery is a GP practice in Stourbridge with 5,600 registered patients (September 2026). In the 2026 GP Patient Survey, 97% of its patients described their overall experience as good, above the England figure of 77% (Herefordshire and Worcestershire: 80%). The Care Quality Commission rates it Good overall, in a report published in September 2018. It has 3.1 full-time-equivalent qualified GPs, or 1,810 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Glebeland Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 100%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 99%, above the England figure of 93%. Of the 11 results in the table, 11 are above England and 0 below by more than the survey's margin of error.
On overall experience it is 1st of the 9 practices in Stourbridge with 50 or more responses. 100% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (91%). 121 patients answered the survey (response rate 35%).
| Survey question | The Glebeland Surgery | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Overall experience good | 97% | 80% | 77% |
| Easy to contact by phone | 100% | 66% | 57% |
| Easy to contact via the website | 85% | 65% | 58% |
| Easy to contact via the NHS App | 89% | 64% | 54% |
| Reception team helpful | 100% | 89% | 85% |
| Last contact good | 98% | 78% | 73% |
| Wait for appointment about right | 97% | 75% | 69% |
| Listened to well | 97% | 89% | 87% |
| Treated with care and concern | 96% | 88% | 86% |
| Confidence and trust in the clinician | 99% | 94% | 93% |
| Needs met | 99% | 92% | 90% |
In the Friends and Family Test for July 2026, 100% of 51 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Glebeland Surgery is Good, published in September 2018. All 5 key questions are rated Good. It held the same rating in the report before (June 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,600 patients were registered at The Glebeland Surgery in September 2026, almost the same as a year earlier.
23% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 1,810 patients per GP, fewer than the England figure of 2,171 and Herefordshire and Worcestershire's 1,893. The practice also has 1.0 nurses and 6.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.1 | 5.2 |
| August 2024 | 3.1 | 5.2 |
| August 2025 | 3.1 | 5.2 |
| August 2026 | 3.1 | 4.2 |
From June 2026 to August 2026 the practice recorded 2,544 appointments a month, or 454 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 38% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
63% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Glebeland Surgery | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 454 | 561 | 510 |
| Face to face | 76% | 62% | 63% |
| Same day as booked | 38% | 45% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.3% against 0.8%), cancer (5.5% against 3.8%) and chronic kidney disease (6.6% against 4.6%). It has a lower share for diabetes (5.4% against 7.9%). The practice's patients live in areas with an average deprivation score of 10.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.7 years for women and 81.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.6% | 14.3% |
| High blood pressure | All ages | 15.5% | 15.2% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.6% | 4.6% |
| Cancer | All ages | 5.5% | 3.8% |
| Diabetes | 17+ yrs | 5.4% | 7.9% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| COPD | All ages | 1.4% | 1.9% |
| Dementia | All ages | 1.3% | 0.8% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Learning disability | All ages | 0.9% | 0.6% |
| Palliative care | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 84.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.3% | 74.9% |
The Glebeland Surgery, The Glebe, Belbroughton, Stourbridge, DY9 9TH. Phone: 01562 730303. Website: www.glebelandsurgery.gpsurgery.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hagley Surgery | 3.8 km | 91% |
| Chaddesley Surgery | 4.2 km | 91% |
| Catshill Village Surgery | 5.0 km | 83% |
| Wychbury Medical Group | 5.7 km | 88% |
| Cornhill Surgery | 6.4 km | 88% |
- Barnt Green Surgery (83% overall experience good)
- Catshill Village Surgery (83% overall experience good)
- Churchfields Surgery (81% overall experience good)
- Cornhill Surgery (88% overall experience good)
- Davenal House Surgery Partnership (77% overall experience good)
- Drs Hussain & Kotekar (83% overall experience good)
- New Road Surgery Bromsgrove (81% overall experience good)
- St Johns Surgery (80% overall experience good)
How do patients rate The Glebeland Surgery?
In the 2026 GP Patient Survey, 97% of patients described their overall experience of The Glebeland Surgery as good, above the England figure of 77%. 100% found it easy to get through by phone.
How many patients are registered at The Glebeland Surgery?
5,600 patients were registered in September 2026, up 0.2% on a year earlier.
What is The Glebeland Surgery's CQC rating?
Good overall, published in September 2018.
How many GPs does The Glebeland Surgery have?
3.1 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,810 patients per GP against 2,171 across England.
Are appointments at The Glebeland Surgery face to face?
76% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Glebeland Surgery's phone number?
01562 730303.