Chaddesley Surgery, Kidderminster: patient reviews and CQC rating
Chaddesley Surgery is a GP practice in Kidderminster with 3,417 registered patients (September 2026). In the 2026 GP Patient Survey, 91% of its patients described their overall experience as good, above the England figure of 77% (Herefordshire and Worcestershire: 80%). The Care Quality Commission rates it Good overall, in a report published in May 2019. It has 2.8 full-time-equivalent qualified GPs, or 1,232 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Chaddesley Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 95%, above the England figure of 57%. Its result closest to England is the share who said the healthcare professional was good at listening to them: 89%, against 87% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 3rd of the 8 practices in Kidderminster with 50 or more responses. 95% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (89%). 106 patients answered the survey (response rate 39%).
| Survey question | Chaddesley Surgery | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Overall experience good | 91% | 80% | 77% |
| Easy to contact by phone | 95% | 66% | 57% |
| Easy to contact via the website | 82% | 65% | 58% |
| Easy to contact via the NHS App | 79% | 64% | 54% |
| Reception team helpful | 96% | 89% | 85% |
| Last contact good | 91% | 78% | 73% |
| Wait for appointment about right | 81% | 75% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 90% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 98% | 92% | 90% |
In the Friends and Family Test for July 2026, 97% of 250 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Chaddesley Surgery is Good, published in May 2019. One key question is rated differently: Caring Outstanding. It held the same rating in the report before (March 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Outstanding |
| Responsive | Good |
| Effective | Good |
3,417 patients were registered at Chaddesley Surgery in September 2026, down 1.3% on a year earlier (England: down 1.1%).
32% of its patients are aged 65 or over, against 19% across England. With 2.8 full-time-equivalent qualified GPs, there are 1,232 patients per GP, fewer than the England figure of 2,171 and Herefordshire and Worcestershire's 1,893. The practice also has 1.0 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.1 | 2.1 |
| August 2024 | 2.1 | 2.1 |
| August 2025 | 2.1 | 2.1 |
| August 2026 | 2.8 | 2.8 |
From June 2026 to August 2026 the practice recorded 2,931 appointments a month, or 858 per 1,000 registered patients (England: 510). 80% were face to face (England: 63%). 50% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Chaddesley Surgery | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 858 | 561 | 510 |
| Face to face | 80% | 62% | 63% |
| Same day as booked | 50% | 45% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (4.6% against 2.2%), palliative or supportive care needs (1.1% against 0.6%) and cancer (6.5% against 3.8%). It has a lower share for serious mental illness (0.4% against 1.0%) and depression (7.9% against 14.3%). The practice's patients live in areas with an average deprivation score of 14.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.7 years for women and 81.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.1% | 15.2% |
| Depression | 18+ yrs | 7.9% | 14.3% |
| Diabetes | 17+ yrs | 6.9% | 7.9% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% |
| Cancer | All ages | 6.5% | 3.8% |
| Atrial fibrillation | All ages | 4.6% | 2.2% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Palliative care | All ages | 1.1% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Dementia | All ages | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Serious mental illness | All ages | 0.4% | 1.0% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 81.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 84.5% | 74.9% |
Chaddesley Surgery, The Surgery, Hemmingway, Chaddesley Corbett, Kidderminster, DY10 4SF. Phone: 01562 777239. Website: www.chaddesleycorbettsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Glebeland Surgery | 4.2 km | 97% |
| Stanmore House Surgery | 5.9 km | 85% |
| Hagley Surgery | 6.6 km | 91% |
| Kidderminster Medical Centre | 6.7 km | 81% |
| Church Street Surgery | 7.0 km | 78% |
- Corbett Medical Practice (77% overall experience good)
- Great Witley Surgery (98% overall experience good)
- Knightwick Surgery (98% overall experience good)
- Ombersley Medical Centre (98% overall experience good)
- Salters Medical Practice (83% overall experience good)
- Spa Medical Practice (79% overall experience good)
How do patients rate Chaddesley Surgery?
In the 2026 GP Patient Survey, 91% of patients described their overall experience of Chaddesley Surgery as good, above the England figure of 77%. 95% found it easy to get through by phone.
How many patients are registered at Chaddesley Surgery?
3,417 patients were registered in September 2026, down 1.3% on a year earlier.
What is Chaddesley Surgery's CQC rating?
Good overall, published in May 2019.
How many GPs does Chaddesley Surgery have?
2.8 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,232 patients per GP against 2,171 across England.
Are appointments at Chaddesley Surgery face to face?
80% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Chaddesley Surgery's phone number?
01562 777239.