Church Street Surgery, Kidderminster: patient reviews and CQC rating
Church Street Surgery is a GP practice in Kidderminster with 12,061 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Herefordshire and Worcestershire: 80%). The Care Quality Commission rates it Good overall, in a report published in September 2022. It has 7.6 full-time-equivalent qualified GPs, or 1,587 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Church Street Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 88%, above the England figure of 58%. Its weakest is the share who said they were treated with care and concern: 79%, below the England figure of 86%. Of the 11 results in the table, 3 are above England and 2 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 8th of the 8 practices in Kidderminster with 50 or more responses. 66% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (77%). 112 patients answered the survey (response rate 28%).
| Survey question | Church Street Surgery | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Overall experience good | 78% | 80% | 77% |
| Easy to contact by phone | 66% | 66% | 57% |
| Easy to contact via the website | 88% | 65% | 58% |
| Easy to contact via the NHS App | 80% | 64% | 54% |
| Reception team helpful | 90% | 89% | 85% |
| Last contact good | 78% | 78% | 73% |
| Wait for appointment about right | 84% | 75% | 69% |
| Listened to well | 86% | 89% | 87% |
| Treated with care and concern | 79% | 88% | 86% |
| Confidence and trust in the clinician | 88% | 94% | 93% |
| Needs met | 87% | 92% | 90% |
In the Friends and Family Test for July 2026, 93% of 477 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Church Street Surgery is Good, published in September 2022. All 5 key questions are rated Good. It held the same rating in the report before (September 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,061 patients were registered at Church Street Surgery in September 2026, down 3.5% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 7.6 full-time-equivalent qualified GPs, there are 1,587 patients per GP, fewer than the England figure of 2,171 and Herefordshire and Worcestershire's 1,893. The practice also has 7.7 nurses and 4.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.0 | 11.0 |
| August 2024 | 8.7 | 10.8 |
| August 2025 | 7.6 | 10.8 |
| August 2026 | 7.6 | 9.7 |
From June 2026 to August 2026 the practice recorded 6,371 appointments a month, or 528 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 42% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Church Street Surgery | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 528 | 561 | 510 |
| Face to face | 55% | 62% | 63% |
| Same day as booked | 42% | 45% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.4% against 0.6%), osteoporosis (2.8% against 1.2%) and chronic kidney disease (8.0% against 4.6%). The practice's patients live in areas with an average deprivation score of 25.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.8 years for women and 77.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 24.2% | 14.3% |
| High blood pressure | All ages | 21.9% | 15.2% |
| Diabetes | 17+ yrs | 9.9% | 7.9% |
| Asthma | 6+ yrs | 8.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 8.0% | 4.6% |
| Cancer | All ages | 5.3% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Osteoporosis | 50+ yrs | 2.8% | 1.2% |
| COPD | All ages | 2.6% | 1.9% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Palliative care | All ages | 1.4% | 0.6% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.5% | 74.9% |
Church Street Surgery, Callows lane, Kidderminster, DY10 2JG. Phone: 01562 822270. Website: www.churchstreetsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Kidderminster Medical Centre | 0.3 km | 81% |
| Northumberland House Surgery | 0.9 km | 84% |
| Aylmer Lodge Cookley Partnership | 0.9 km | 86% |
| Stanmore House Surgery | 1.3 km | 85% |
| Wolverley Surgery | 2.5 km | 95% |
- Bewdley Medical Centre (85% overall experience good)
- Hagley Surgery (91% overall experience good)
- Kidderminster Medical Centre (81% overall experience good)
- Stourport Medical Centre (85% overall experience good)
How do patients rate Church Street Surgery?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Church Street Surgery as good, against 77% across England. 66% found it easy to get through by phone.
How many patients are registered at Church Street Surgery?
12,061 patients were registered in September 2026, down 3.5% on a year earlier.
What is Church Street Surgery's CQC rating?
Good overall, published in September 2022.
How many GPs does Church Street Surgery have?
7.6 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,587 patients per GP against 2,171 across England.
Are appointments at Church Street Surgery face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Church Street Surgery's phone number?
01562 822270.