Stourport Medical Centre, Stourport-on-severn: patient reviews and CQC rating
Stourport Medical Centre is a GP practice in Stourport-on-severn with 21,833 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (Herefordshire and Worcestershire: 80%). The Care Quality Commission rates it Good overall, in a report published in July 2017. It has 11.5 full-time-equivalent qualified GPs, or 1,895 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Stourport Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 75%, above the England figure of 58%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 94%, against 93% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
63% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (81%). 105 patients answered the survey (response rate 31%).
| Survey question | Stourport Medical Centre | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Overall experience good | 85% | 80% | 77% |
| Easy to contact by phone | 63% | 66% | 57% |
| Easy to contact via the website | 75% | 65% | 58% |
| Easy to contact via the NHS App | 71% | 64% | 54% |
| Reception team helpful | 94% | 89% | 85% |
| Last contact good | 84% | 78% | 73% |
| Wait for appointment about right | 73% | 75% | 69% |
| Listened to well | 90% | 89% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 94% | 92% | 90% |
In the Friends and Family Test for July 2026, 95% of 1,220 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Stourport Medical Centre is Good, published in July 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
21,833 patients were registered at Stourport Medical Centre in September 2026, up 0.9% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 11.5 full-time-equivalent qualified GPs, there are 1,895 patients per GP, fewer than the England figure of 2,171 and Herefordshire and Worcestershire's 1,893. The practice also has 12.3 nurses and 7.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.8 | 7.8 |
| August 2024 | 7.0 | 9.3 |
| August 2025 | 9.0 | 10.6 |
| August 2026 | 11.5 | 13.3 |
From June 2026 to August 2026 the practice recorded 13,669 appointments a month, or 626 per 1,000 registered patients (England: 510). 54% were face to face (England: 63%). 39% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
31% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Stourport Medical Centre | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 626 | 561 | 510 |
| Face to face | 54% | 62% | 63% |
| Same day as booked | 39% | 45% | 45% |
| More than 28 days after booking | 8% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.7% against 0.6%), osteoporosis (2.8% against 1.2%) and chronic kidney disease (9.0% against 4.6%). It has a lower share for serious mental illness (0.8% against 1.0%). The practice's patients live in areas with an average deprivation score of 21.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.8 years for women and 79.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 24.3% | 15.2% |
| Depression | 18+ yrs | 20.5% | 14.3% |
| Diabetes | 17+ yrs | 9.9% | 7.9% |
| Chronic kidney disease | 18+ yrs | 9.0% | 4.6% |
| Asthma | 6+ yrs | 8.5% | 6.6% |
| Cancer | All ages | 6.1% | 3.8% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Atrial fibrillation | All ages | 3.8% | 2.2% |
| Stroke and TIA | All ages | 3.6% | 1.9% |
| Osteoporosis | 50+ yrs | 2.8% | 1.2% |
| COPD | All ages | 2.4% | 1.9% |
| Heart failure | All ages | 2.0% | 1.1% |
| Palliative care | All ages | 1.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Dementia | All ages | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Learning disability | All ages | 0.9% | 0.6% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.5% | 74.9% |
Stourport Medical Centre, Dunley Road, Stourport-on-severn, DY13 0AA. Phone: 01299 827171.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bewdley Medical Centre | 5.1 km | 85% |
| Northumberland House Surgery | 5.6 km | 84% |
| Aylmer Lodge Cookley Partnership | 5.6 km | 86% |
| Church Street Surgery | 6.3 km | 78% |
| Kidderminster Medical Centre | 6.5 km | 81% |
- Bewdley Medical Centre (85% overall experience good)
- Church Street Surgery (78% overall experience good)
- Hagley Surgery (91% overall experience good)
- Kidderminster Medical Centre (81% overall experience good)
How do patients rate Stourport Medical Centre?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Stourport Medical Centre as good, above the England figure of 77%. 63% found it easy to get through by phone.
How many patients are registered at Stourport Medical Centre?
21,833 patients were registered in September 2026, up 0.9% on a year earlier.
What is Stourport Medical Centre's CQC rating?
Good overall, published in July 2017.
How many GPs does Stourport Medical Centre have?
11.5 full-time-equivalent qualified GPs (18 qualified GPs by headcount), which is 1,895 patients per GP against 2,171 across England.
Are appointments at Stourport Medical Centre face to face?
54% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Stourport Medical Centre's phone number?
01299 827171.