Kidderminster Medical Centre, Kidderminster: patient reviews and CQC rating
Kidderminster Medical Centre is a GP practice in Kidderminster with 14,637 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Herefordshire and Worcestershire: 80%). The Care Quality Commission rates it Good overall, in a report published in November 2019. It has 8.9 full-time-equivalent qualified GPs, or 1,650 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Kidderminster Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 87%, above the England figure of 58%. Its weakest is the share who said the wait for their last appointment was about right: 63%, against 69% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 7th of the 8 practices in Kidderminster with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (82%). 104 patients answered the survey (response rate 25%).
| Survey question | Kidderminster Medical Centre | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Overall experience good | 81% | 80% | 77% |
| Easy to contact by phone | 61% | 66% | 57% |
| Easy to contact via the website | 87% | 65% | 58% |
| Easy to contact via the NHS App | 68% | 64% | 54% |
| Reception team helpful | 85% | 89% | 85% |
| Last contact good | 85% | 78% | 73% |
| Wait for appointment about right | 63% | 75% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 96% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 89% | 92% | 90% |
In the Friends and Family Test for July 2026, 94% of 435 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Kidderminster Medical Centre is Good, published in November 2019. One key question is rated differently: Responsive Requires Improvement.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
14,637 patients were registered at Kidderminster Medical Centre in September 2026, down 0.5% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 8.9 full-time-equivalent qualified GPs, there are 1,650 patients per GP, fewer than the England figure of 2,171 and Herefordshire and Worcestershire's 1,893. The practice also has 10.1 nurses and 6.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.5 | 7.6 |
| August 2024 | 6.4 | 8.3 |
| August 2025 | 8.1 | 8.1 |
| August 2026 | 8.9 | 10.8 |
From June 2026 to August 2026 the practice recorded 9,437 appointments a month, or 645 per 1,000 registered patients (England: 510). 52% were face to face (England: 63%). 37% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Kidderminster Medical Centre | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 645 | 561 | 510 |
| Face to face | 52% | 62% | 63% |
| Same day as booked | 37% | 45% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.5% against 1.2%), depression (25.8% against 14.3%) and heart failure (1.7% against 1.1%). The practice's patients live in areas with an average deprivation score of 26.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.7 years for women and 77.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 25.8% | 14.3% |
| High blood pressure | All ages | 18.1% | 15.2% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% |
| Cancer | All ages | 4.5% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Osteoporosis | 50+ yrs | 2.5% | 1.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| COPD | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Palliative care | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.4% | 74.9% |
Kidderminster Medical Centre, Coventry Street, Kidderminster, DY10 2BG. Phone: 01562 546740.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Church Street Surgery | 0.3 km | 78% |
| Stanmore House Surgery | 1.1 km | 85% |
| Northumberland House Surgery | 1.1 km | 84% |
| Aylmer Lodge Cookley Partnership | 1.1 km | 86% |
| Wolverley Surgery | 2.5 km | 95% |
- Bewdley Medical Centre (85% overall experience good)
- Church Street Surgery (78% overall experience good)
- Hagley Surgery (91% overall experience good)
- Stourport Medical Centre (85% overall experience good)
How do patients rate Kidderminster Medical Centre?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Kidderminster Medical Centre as good, against 77% across England. 61% found it easy to get through by phone.
How many patients are registered at Kidderminster Medical Centre?
14,637 patients were registered in September 2026, down 0.5% on a year earlier.
What is Kidderminster Medical Centre's CQC rating?
Good overall, published in November 2019.
How many GPs does Kidderminster Medical Centre have?
8.9 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 1,650 patients per GP against 2,171 across England.
Are appointments at Kidderminster Medical Centre face to face?
52% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Kidderminster Medical Centre's phone number?
01562 546740.