Cleobury Mortimer Medical Centre, Kidderminster: patient reviews and CQC rating
Cleobury Mortimer Medical Centre is a GP practice in Kidderminster with 7,121 registered patients (September 2026). In the 2026 GP Patient Survey, 98% of its patients described their overall experience as good, above the England figure of 77% (Shropshire, Telford and Wrekin: 77%). The Care Quality Commission rates it Good overall, in a report published in September 2022. It has 4.1 full-time-equivalent qualified GPs, or 1,723 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Cleobury Mortimer Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 95%, above the England figure of 54%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 95%, against 93% across England. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 1st of the 8 practices in Kidderminster with 50 or more responses. 93% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (92%). 110 patients answered the survey (response rate 41%).
| Survey question | Cleobury Mortimer Medical Centre | Shropshire, Telford and Wrekin | England |
|---|---|---|---|
| Overall experience good | 98% | 77% | 77% |
| Easy to contact by phone | 93% | 53% | 57% |
| Easy to contact via the website | 90% | 59% | 58% |
| Easy to contact via the NHS App | 95% | 59% | 54% |
| Reception team helpful | 97% | 85% | 85% |
| Last contact good | 95% | 72% | 73% |
| Wait for appointment about right | 93% | 69% | 69% |
| Listened to well | 95% | 88% | 87% |
| Treated with care and concern | 96% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 97% | 90% | 90% |
In the Friends and Family Test for July 2026, 96% of 185 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Cleobury Mortimer Medical Centre is Good, published in September 2022. All 5 key questions are rated Good. It held the same rating in the report before (June 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,121 patients were registered at Cleobury Mortimer Medical Centre in September 2026, almost the same as a year earlier.
31% of its patients are aged 65 or over, against 19% across England. With 4.1 full-time-equivalent qualified GPs, there are 1,723 patients per GP, fewer than the England figure of 2,171 and Shropshire, Telford and Wrekin's 2,191. The practice also has 2.6 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.1 | 6.3 |
| August 2024 | 4.1 | 6.3 |
| August 2025 | 4.1 | 5.8 |
| August 2026 | 4.1 | 6.5 |
From June 2026 to August 2026 the practice recorded 4,268 appointments a month, or 599 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 31% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Cleobury Mortimer Medical Centre | Shropshire, Telford and Wrekin | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 599 | 498 | 510 |
| Face to face | 75% | 63% | 63% |
| Same day as booked | 31% | 48% | 45% |
| More than 28 days after booking | 5% | 4% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (7.0% against 3.8%), dementia (1.3% against 0.8%) and heart failure (1.7% against 1.1%). It has a lower share for a learning disability (0.2% against 0.6%) and serious mental illness (0.5% against 1.0%). The practice's patients live in areas with an average deprivation score of 21.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.3 years for women and 80.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.2% | 15.2% |
| Depression | 18+ yrs | 13.5% | 14.3% |
| Diabetes | 17+ yrs | 9.0% | 7.9% |
| Cancer | All ages | 7.0% | 3.8% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.6% | 4.6% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Atrial fibrillation | All ages | 3.5% | 2.2% |
| Stroke and TIA | All ages | 3.0% | 1.9% |
| COPD | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Dementia | All ages | 1.3% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 84.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 82.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 86.1% | 74.9% |
Cleobury Mortimer Medical Centre, Vaughan Road, Cleobury Mortimer, Kidderminster, DY14 8DB. Phone: 01299 270209. Website: www.cleoburymortimermc.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Tenbury Surgery | 10.3 km | 92% |
| Bewdley Medical Centre | 11.5 km | 85% |
| Alveley Medical Practice | 12.4 km | 69% |
| Great Witley Surgery | 12.8 km | 98% |
| Stourport Medical Centre | 14.5 km | 85% |
- Albrighton Medical Practice (88% overall experience good)
- Alveley Medical Practice (69% overall experience good)
- Bridgnorth Medical Practice (66% overall experience good)
- Broseley Medical Practice (80% overall experience good)
- Brown Clee Medical Centre (100% overall experience good)
- Ironbridge Medical Practice (68% overall experience good)
- OHP-Much Wenlock and Cressage Medical Practice (79% overall experience good)
How do patients rate Cleobury Mortimer Medical Centre?
In the 2026 GP Patient Survey, 98% of patients described their overall experience of Cleobury Mortimer Medical Centre as good, above the England figure of 77%. 93% found it easy to get through by phone.
How many patients are registered at Cleobury Mortimer Medical Centre?
7,121 patients were registered in September 2026, up 0.4% on a year earlier.
What is Cleobury Mortimer Medical Centre's CQC rating?
Good overall, published in September 2022.
How many GPs does Cleobury Mortimer Medical Centre have?
4.1 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,723 patients per GP against 2,171 across England.
Are appointments at Cleobury Mortimer Medical Centre face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Cleobury Mortimer Medical Centre's phone number?
01299 270209.