Ombersley Medical Centre, Droitwich: patient reviews and CQC rating
Ombersley Medical Centre is a GP practice in Droitwich with 7,641 registered patients (September 2026). In the 2026 GP Patient Survey, 98% of its patients described their overall experience as good, above the England figure of 77% (Herefordshire and Worcestershire: 80%). The Care Quality Commission rates it Outstanding overall, in a report published in April 2017. It has 4.1 full-time-equivalent qualified GPs, or 1,860 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ombersley Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 94%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 99%, above the England figure of 93%. Of the 11 results in the table, 11 are above England and 0 below by more than the survey's margin of error.
On overall experience it is 1st of the 4 practices in Droitwich with 50 or more responses. 94% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (98%). 120 patients answered the survey (response rate 40%).
| Survey question | Ombersley Medical Centre | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Overall experience good | 98% | 80% | 77% |
| Easy to contact by phone | 94% | 66% | 57% |
| Easy to contact via the website | 90% | 65% | 58% |
| Easy to contact via the NHS App | 91% | 64% | 54% |
| Reception team helpful | 98% | 89% | 85% |
| Last contact good | 98% | 78% | 73% |
| Wait for appointment about right | 91% | 75% | 69% |
| Listened to well | 99% | 89% | 87% |
| Treated with care and concern | 99% | 88% | 86% |
| Confidence and trust in the clinician | 99% | 94% | 93% |
| Needs met | 100% | 92% | 90% |
In the Friends and Family Test for July 2026, 92% of 13 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Ombersley Medical Centre is Outstanding, published in April 2017. 3 key questions are rated differently: Safe Good, Well-led Good and Effective Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Outstanding |
| Responsive | Outstanding |
| Effective | Good |
7,641 patients were registered at Ombersley Medical Centre in September 2026, up 6.1% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 4.1 full-time-equivalent qualified GPs, there are 1,860 patients per GP, fewer than the England figure of 2,171 and Herefordshire and Worcestershire's 1,893. The practice also has 2.3 nurses and 3.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.8 | 6.3 |
| August 2024 | 3.7 | 5.8 |
| August 2025 | 4.1 | 5.8 |
| August 2026 | 4.1 | 7.9 |
From June 2026 to August 2026 the practice recorded 4,929 appointments a month, or 645 per 1,000 registered patients (England: 510). 77% were face to face (England: 63%). 38% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Ombersley Medical Centre | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 645 | 561 | 510 |
| Face to face | 77% | 62% | 63% |
| Same day as booked | 38% | 45% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.3% against 1.2%), cancer (6.1% against 3.8%) and chronic kidney disease (7.4% against 4.6%). It has a lower share for serious mental illness (0.5% against 1.0%). The practice's patients live in areas with an average deprivation score of 16.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.0 years for women and 81.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 22.7% | 15.2% |
| Depression | 18+ yrs | 15.2% | 14.3% |
| Asthma | 6+ yrs | 7.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.4% | 4.6% |
| Diabetes | 17+ yrs | 6.8% | 7.9% |
| Cancer | All ages | 6.1% | 3.8% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Atrial fibrillation | All ages | 3.6% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Osteoporosis | 50+ yrs | 2.3% | 1.2% |
| COPD | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 83.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 82.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 86.1% | 74.9% |
Ombersley Medical Centre, Main Road, Ombersley, Droitwich, WR9 0EL. Phone: 01905 622900. Website: www.ombersleymedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Salters Medical Practice | 5.3 km | 83% |
| Spa Medical Practice | 5.3 km | 79% |
| Corbett Medical Practice | 5.7 km | 77% |
| Stourport Medical Centre | 7.5 km | 85% |
| Barbourne Health Centre | 7.5 km | 81% |
- Chaddesley Surgery (91% overall experience good)
- Corbett Medical Practice (77% overall experience good)
- Great Witley Surgery (98% overall experience good)
- Knightwick Surgery (98% overall experience good)
- Salters Medical Practice (83% overall experience good)
- Spa Medical Practice (79% overall experience good)
How do patients rate Ombersley Medical Centre?
In the 2026 GP Patient Survey, 98% of patients described their overall experience of Ombersley Medical Centre as good, above the England figure of 77%. 94% found it easy to get through by phone.
How many patients are registered at Ombersley Medical Centre?
7,641 patients were registered in September 2026, up 6.1% on a year earlier.
What is Ombersley Medical Centre's CQC rating?
Outstanding overall, published in April 2017.
How many GPs does Ombersley Medical Centre have?
4.1 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,860 patients per GP against 2,171 across England.
Are appointments at Ombersley Medical Centre face to face?
77% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ombersley Medical Centre's phone number?
01905 622900.