Barbourne Health Centre, Worcester: patient reviews and CQC rating
Barbourne Health Centre is a GP practice in Worcester with 11,353 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Herefordshire and Worcestershire: 80%). The Care Quality Commission rates it Good overall, in a report published in June 2022. It has 1.4 full-time-equivalent qualified GPs, or 7,899 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Barbourne Health Centre
Its best result against England is the share who said their needs were met at their last appointment: 97%, above the England figure of 90%. Its weakest is the share who said they were treated with care and concern: 81%, against 86% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 6th of the 13 practices in Worcester with 50 or more responses. 56% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (70%). 109 patients answered the survey (response rate 30%).
| Survey question | Barbourne Health Centre | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Overall experience good | 81% | 80% | 77% |
| Easy to contact by phone | 56% | 66% | 57% |
| Easy to contact via the website | 57% | 65% | 58% |
| Easy to contact via the NHS App | 52% | 64% | 54% |
| Reception team helpful | 86% | 89% | 85% |
| Last contact good | 77% | 78% | 73% |
| Wait for appointment about right | 75% | 75% | 69% |
| Listened to well | 83% | 89% | 87% |
| Treated with care and concern | 81% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 97% | 92% | 90% |
In the Friends and Family Test for July 2026, 97% of 384 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Barbourne Health Centre is Good, published in June 2022. All 5 key questions are rated Good. It held the same rating in the report before (January 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,353 patients were registered at Barbourne Health Centre in September 2026, down 1.6% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 1.4 full-time-equivalent qualified GPs, there are 7,899 patients per GP, more than the England figure of 2,171 and Herefordshire and Worcestershire's 1,893. The practice also has 3.9 nurses and 7.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.7 | 2.7 |
| August 2024 | 2.1 | 2.1 |
| August 2025 | 1.4 | 1.4 |
| August 2026 | 1.4 | 1.4 |
From June 2026 to August 2026 the practice recorded 5,623 appointments a month, or 495 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 43% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
23% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Barbourne Health Centre | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 495 | 561 | 510 |
| Face to face | 74% | 62% | 63% |
| Same day as booked | 43% | 45% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (1.6% against 1.1%), atrial fibrillation (3.0% against 2.2%) and cancer (5.1% against 3.8%). The practice's patients live in areas with an average deprivation score of 15.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.7 years for women and 79.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.0% | 14.3% |
| High blood pressure | All ages | 16.8% | 15.2% |
| Diabetes | 17+ yrs | 7.4% | 7.9% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Cancer | All ages | 5.1% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.0% | 4.6% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| COPD | All ages | 2.5% | 1.9% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.7% | 74.9% |
Barbourne Health Centre, 44 Droitwich Road, Worcester, WR3 7LH. Phone: 0190522188. Website: www.barbournehealthcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Thorneloe Lodge Surgery | 0.7 km | 71% |
| Albany House Surgery | 0.9 km | 76% |
| Spring Gardens Group Medical Practice | 2.0 km | 86% |
| St Martin's Gate Surgery | 2.1 km | 77% |
| Severn Valley Medical Practice | 2.2 km | 77% |
- Albany House Surgery (76% overall experience good)
- Elbury Moor Medical Centre (68% overall experience good)
- Haresfield House Surgery (76% overall experience good)
- Severn Valley Medical Practice (77% overall experience good)
- Spring Gardens Group Medical Practice (86% overall experience good)
- St Johns House Medical Centre (68% overall experience good)
- St Martin's Gate Surgery (77% overall experience good)
- Thorneloe Lodge Surgery (71% overall experience good)
How do patients rate Barbourne Health Centre?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Barbourne Health Centre as good, against 77% across England. 56% found it easy to get through by phone.
How many patients are registered at Barbourne Health Centre?
11,353 patients were registered in September 2026, down 1.6% on a year earlier.
What is Barbourne Health Centre's CQC rating?
Good overall, published in June 2022.
How many GPs does Barbourne Health Centre have?
1.4 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 7,899 patients per GP against 2,171 across England.
Are appointments at Barbourne Health Centre face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Barbourne Health Centre's phone number?
0190522188.