Haresfield House Surgery, Worcester: patient reviews and CQC rating
Haresfield House Surgery is a GP practice in Worcester with 18,004 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Herefordshire and Worcestershire: 80%). The Care Quality Commission rates it Good overall, in a report published in March 2019. It has 8.1 full-time-equivalent qualified GPs, or 2,236 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Haresfield House Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 77%, above the England figure of 58%. Its weakest is the share who found it easy to contact the practice using the NHS App: 47%, against 54% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 9th of the 13 practices in Worcester with 50 or more responses. 60% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (74%). 103 patients answered the survey (response rate 32%).
| Survey question | Haresfield House Surgery | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Overall experience good | 76% | 80% | 77% |
| Easy to contact by phone | 60% | 66% | 57% |
| Easy to contact via the website | 77% | 65% | 58% |
| Easy to contact via the NHS App | 47% | 64% | 54% |
| Reception team helpful | 90% | 89% | 85% |
| Last contact good | 72% | 78% | 73% |
| Wait for appointment about right | 67% | 75% | 69% |
| Listened to well | 92% | 89% | 87% |
| Treated with care and concern | 86% | 88% | 86% |
| Confidence and trust in the clinician | 91% | 94% | 93% |
| Needs met | 88% | 92% | 90% |
In the Friends and Family Test for July 2026, 83% of 178 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Haresfield House Surgery is Good, published in March 2019. One key question is rated differently: Well-led Outstanding. It held the same rating in the report before (December 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
18,004 patients were registered at Haresfield House Surgery in September 2026, down 1.7% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 8.1 full-time-equivalent qualified GPs, there are 2,236 patients per GP, close to the England figure of 2,171 and Herefordshire and Worcestershire's 1,893. The practice also has 5.3 nurses and 7.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.1 | 11.0 |
| August 2024 | 8.6 | 10.6 |
| August 2025 | 8.2 | 10.1 |
| August 2026 | 8.1 | 8.8 |
From June 2026 to August 2026 the practice recorded 8,131 appointments a month, or 452 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 41% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Haresfield House Surgery | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 452 | 561 | 510 |
| Face to face | 66% | 62% | 63% |
| Same day as booked | 41% | 45% | 45% |
| More than 28 days after booking | 8% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.2% against 1.2%) and heart failure (1.4% against 1.1%). It has a lower share for COPD (1.2% against 1.9%). The practice's patients live in areas with an average deprivation score of 19.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.1 years for women and 78.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.2% | 15.2% |
| Depression | 18+ yrs | 14.8% | 14.3% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.4% | 4.6% |
| Cancer | All ages | 4.5% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Osteoporosis | 50+ yrs | 2.2% | 1.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| COPD | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.8% | 74.9% |
Haresfield House Surgery, Turnpike House Medical Centre, 37 Newtown Road, Worcester, WR5 1HG. Phone: 0845 450 1924. Website: www.haresfieldsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St Martin's Gate Surgery | 0.1 km | 77% |
| Spring Gardens Group Medical Practice | 1.0 km | 86% |
| Elbury Moor Medical Centre | 1.4 km | 68% |
| Albany House Surgery | 1.8 km | 76% |
| Thorneloe Lodge Surgery | 1.8 km | 71% |
- Albany House Surgery (76% overall experience good)
- Barbourne Health Centre (81% overall experience good)
- Elbury Moor Medical Centre (68% overall experience good)
- Severn Valley Medical Practice (77% overall experience good)
- Spring Gardens Group Medical Practice (86% overall experience good)
- St Johns House Medical Centre (68% overall experience good)
- St Martin's Gate Surgery (77% overall experience good)
- Thorneloe Lodge Surgery (71% overall experience good)
How do patients rate Haresfield House Surgery?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Haresfield House Surgery as good, against 77% across England. 60% found it easy to get through by phone.
How many patients are registered at Haresfield House Surgery?
18,004 patients were registered in September 2026, down 1.7% on a year earlier.
What is Haresfield House Surgery's CQC rating?
Good overall, published in March 2019.
How many GPs does Haresfield House Surgery have?
8.1 full-time-equivalent qualified GPs (14 qualified GPs by headcount), which is 2,236 patients per GP against 2,171 across England.
Are appointments at Haresfield House Surgery face to face?
66% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Haresfield House Surgery's phone number?
0845 450 1924.