Elbury Moor Medical Centre, Worcester: patient reviews and CQC rating
Elbury Moor Medical Centre is a GP practice in Worcester with 12,195 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Herefordshire and Worcestershire: 80%). The Care Quality Commission rates it Good overall, in a report published in June 2021. It has 6.8 full-time-equivalent qualified GPs, or 1,786 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Elbury Moor Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 81%, above the England figure of 69%. Its weakest is the share who described their overall experience of the practice as good: 68%, below the England figure of 77%. Of the 11 results in the table, 1 is above England and 3 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 13th of the 13 practices in Worcester with 50 or more responses. 63% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (74%). 102 patients answered the survey (response rate 24%).
| Survey question | Elbury Moor Medical Centre | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Overall experience good | 68% | 80% | 77% |
| Easy to contact by phone | 63% | 66% | 57% |
| Easy to contact via the website | 55% | 65% | 58% |
| Easy to contact via the NHS App | 50% | 64% | 54% |
| Reception team helpful | 81% | 89% | 85% |
| Last contact good | 77% | 78% | 73% |
| Wait for appointment about right | 81% | 75% | 69% |
| Listened to well | 84% | 89% | 87% |
| Treated with care and concern | 83% | 88% | 86% |
| Confidence and trust in the clinician | 87% | 94% | 93% |
| Needs met | 84% | 92% | 90% |
In the Friends and Family Test for July 2026, 92% of 13 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Elbury Moor Medical Centre is Good, published in June 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (December 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,195 patients were registered at Elbury Moor Medical Centre in September 2026, down 2.0% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 6.8 full-time-equivalent qualified GPs, there are 1,786 patients per GP, fewer than the England figure of 2,171 and Herefordshire and Worcestershire's 1,893. The practice also has 3.8 nurses and 4.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.4 | 9.2 |
| August 2024 | 5.3 | 7.0 |
| August 2025 | 5.9 | 7.8 |
| August 2026 | 6.8 | 9.0 |
From June 2026 to August 2026 the practice recorded 7,001 appointments a month, or 574 per 1,000 registered patients (England: 510). 40% were face to face (England: 63%). 63% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
63% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Elbury Moor Medical Centre | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 574 | 561 | 510 |
| Face to face | 40% | 62% | 63% |
| Same day as booked | 63% | 45% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (0.8% against 0.6%), depression (18.9% against 14.3%) and COPD (2.5% against 1.9%). The practice's patients live in areas with an average deprivation score of 31.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.0 years for women and 77.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.9% | 14.3% |
| High blood pressure | All ages | 13.5% | 15.2% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% |
| Cancer | All ages | 3.2% | 3.8% |
| COPD | All ages | 2.5% | 1.9% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.7% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 64.4% | 74.9% |
Elbury Moor Medical Centre, Fairfield Close, Worcester, WR4 9TX. Phone: 01905 723441.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Haresfield House Surgery | 1.4 km | 76% |
| St Martin's Gate Surgery | 1.4 km | 77% |
| Barbourne Health Centre | 2.2 km | 81% |
| Spring Gardens Group Medical Practice | 2.2 km | 86% |
| Thorneloe Lodge Surgery | 2.3 km | 71% |
- Albany House Surgery (76% overall experience good)
- Barbourne Health Centre (81% overall experience good)
- Haresfield House Surgery (76% overall experience good)
- Severn Valley Medical Practice (77% overall experience good)
- Spring Gardens Group Medical Practice (86% overall experience good)
- St Johns House Medical Centre (68% overall experience good)
- St Martin's Gate Surgery (77% overall experience good)
- Thorneloe Lodge Surgery (71% overall experience good)
How do patients rate Elbury Moor Medical Centre?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Elbury Moor Medical Centre as good, below the England figure of 77%. 63% found it easy to get through by phone.
How many patients are registered at Elbury Moor Medical Centre?
12,195 patients were registered in September 2026, down 2.0% on a year earlier.
What is Elbury Moor Medical Centre's CQC rating?
Good overall, published in June 2021.
How many GPs does Elbury Moor Medical Centre have?
6.8 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,786 patients per GP against 2,171 across England.
Are appointments at Elbury Moor Medical Centre face to face?
40% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Elbury Moor Medical Centre's phone number?
01905 723441.