Spring Gardens Group Medical Practice, Worcester: patient reviews and CQC rating
Spring Gardens Group Medical Practice is a GP practice in Worcester with 19,978 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Herefordshire and Worcestershire: 80%). The Care Quality Commission rates it Good overall, in a report published in June 2016. It has 10.4 full-time-equivalent qualified GPs, or 1,921 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Spring Gardens Group Medical Practice
Its best result against England is the share who said the wait for their last appointment was about right: 91%, above the England figure of 69%. Its weakest is the share who said the healthcare professional was good at listening to them: 86%, against 87% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 4th of the 13 practices in Worcester with 50 or more responses. 77% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (77%). 98 patients answered the survey (response rate 23%).
| Survey question | Spring Gardens Group Medical Practice | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Overall experience good | 86% | 80% | 77% |
| Easy to contact by phone | 77% | 66% | 57% |
| Easy to contact via the website | 65% | 65% | 58% |
| Easy to contact via the NHS App | 60% | 64% | 54% |
| Reception team helpful | 95% | 89% | 85% |
| Last contact good | 87% | 78% | 73% |
| Wait for appointment about right | 91% | 75% | 69% |
| Listened to well | 86% | 89% | 87% |
| Treated with care and concern | 87% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 96% | 92% | 90% |
In the Friends and Family Test for July 2026, 92% of 50 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Spring Gardens Group Medical Practice is Good, published in June 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
19,978 patients were registered at Spring Gardens Group Medical Practice in September 2026, down 1.6% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 10.4 full-time-equivalent qualified GPs, there are 1,921 patients per GP, fewer than the England figure of 2,171 and Herefordshire and Worcestershire's 1,893. The practice also has 4.6 nurses and 2.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.9 | 12.9 |
| August 2024 | 9.9 | 12.3 |
| August 2025 | 9.9 | 10.6 |
| August 2026 | 10.4 | 11.9 |
From June 2026 to August 2026 the practice recorded 9,778 appointments a month, or 489 per 1,000 registered patients (England: 510). 56% were face to face (England: 63%). 52% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Spring Gardens Group Medical Practice | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 489 | 561 | 510 |
| Face to face | 56% | 62% | 63% |
| Same day as booked | 52% | 45% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.8% against 1.2%) and depression (18.0% against 14.3%). It has a lower share for palliative or supportive care needs (0.4% against 0.6%). The practice's patients live in areas with an average deprivation score of 22.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.0 years for women and 78.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.0% | 14.3% |
| High blood pressure | All ages | 15.2% | 15.2% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Osteoporosis | 50+ yrs | 2.8% | 1.2% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.0% | 74.9% |
Spring Gardens Group Medical Practice, Spring Gardens, Worcester, WR1 2BS. Phone: 01905 744400. Website: www.springgardensmedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St Martin's Gate Surgery | 0.9 km | 77% |
| Haresfield House Surgery | 1.0 km | 76% |
| Albany House Surgery | 1.2 km | 76% |
| Severn Valley Medical Practice | 1.3 km | 77% |
| Thorneloe Lodge Surgery | 1.4 km | 71% |
- Albany House Surgery (76% overall experience good)
- Barbourne Health Centre (81% overall experience good)
- Elbury Moor Medical Centre (68% overall experience good)
- Haresfield House Surgery (76% overall experience good)
- Severn Valley Medical Practice (77% overall experience good)
- St Johns House Medical Centre (68% overall experience good)
- St Martin's Gate Surgery (77% overall experience good)
- Thorneloe Lodge Surgery (71% overall experience good)
How do patients rate Spring Gardens Group Medical Practice?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Spring Gardens Group Medical Practice as good, above the England figure of 77%. 77% found it easy to get through by phone.
How many patients are registered at Spring Gardens Group Medical Practice?
19,978 patients were registered in September 2026, down 1.6% on a year earlier.
What is Spring Gardens Group Medical Practice's CQC rating?
Good overall, published in June 2016.
How many GPs does Spring Gardens Group Medical Practice have?
10.4 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 1,921 patients per GP against 2,171 across England.
Are appointments at Spring Gardens Group Medical Practice face to face?
56% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Spring Gardens Group Medical Practice's phone number?
01905 744400.