Thorneloe Lodge Surgery, Worcester: patient reviews and CQC rating
Thorneloe Lodge Surgery is a GP practice in Worcester with 11,572 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (Herefordshire and Worcestershire: 80%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 5.5 full-time-equivalent qualified GPs, or 2,093 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Thorneloe Lodge Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 76%, above the England figure of 54%. Its weakest is the share who said the healthcare professional was good at listening to them: 80%, below the England figure of 87%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 11th of the 13 practices in Worcester with 50 or more responses. 63% found it easy to get through by phone (England: 57%). The overall experience result is 11 points lower than in 2025 (82%). 111 patients answered the survey (response rate 33%).
| Survey question | Thorneloe Lodge Surgery | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Overall experience good | 71% | 80% | 77% |
| Easy to contact by phone | 63% | 66% | 57% |
| Easy to contact via the website | 68% | 65% | 58% |
| Easy to contact via the NHS App | 76% | 64% | 54% |
| Reception team helpful | 81% | 89% | 85% |
| Last contact good | 77% | 78% | 73% |
| Wait for appointment about right | 74% | 75% | 69% |
| Listened to well | 80% | 89% | 87% |
| Treated with care and concern | 84% | 88% | 86% |
| Confidence and trust in the clinician | 88% | 94% | 93% |
| Needs met | 88% | 92% | 90% |
In the Friends and Family Test for July 2026, 90% of 269 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Thorneloe Lodge Surgery is Good, published in December 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,572 patients were registered at Thorneloe Lodge Surgery in September 2026, down 2.5% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 5.5 full-time-equivalent qualified GPs, there are 2,093 patients per GP, close to the England figure of 2,171 and Herefordshire and Worcestershire's 1,893. The practice also has 2.1 nurses and 3.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.2 | 6.2 |
| August 2024 | 6.2 | 6.2 |
| August 2025 | 6.2 | 6.2 |
| August 2026 | 5.5 | 5.5 |
From June 2026 to August 2026 the practice recorded 5,374 appointments a month, or 464 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 37% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Thorneloe Lodge Surgery | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 464 | 561 | 510 |
| Face to face | 60% | 62% | 63% |
| Same day as booked | 37% | 45% | 45% |
| More than 28 days after booking | 9% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (4.7% against 3.8%) and atrial fibrillation (2.8% against 2.2%). It has a lower share for osteoporosis (0.3% against 1.2%) and chronic kidney disease (2.9% against 4.6%). The practice's patients live in areas with an average deprivation score of 16.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.6 years for women and 79.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.2% | 15.2% |
| Depression | 18+ yrs | 12.5% | 14.3% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| COPD | All ages | 2.0% | 1.9% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.3% | 74.9% |
Thorneloe Lodge Surgery, 29 Barbourne Road, Worcester, WR1 1RU. Phone: 01905 726444. Website: www.ThorneloeLodgeSurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Albany House Surgery | 0.2 km | 76% |
| Barbourne Health Centre | 0.7 km | 81% |
| Spring Gardens Group Medical Practice | 1.4 km | 86% |
| Severn Valley Medical Practice | 1.4 km | 77% |
| St Martin's Gate Surgery | 1.8 km | 77% |
- Albany House Surgery (76% overall experience good)
- Barbourne Health Centre (81% overall experience good)
- Elbury Moor Medical Centre (68% overall experience good)
- Haresfield House Surgery (76% overall experience good)
- Severn Valley Medical Practice (77% overall experience good)
- Spring Gardens Group Medical Practice (86% overall experience good)
- St Johns House Medical Centre (68% overall experience good)
- St Martin's Gate Surgery (77% overall experience good)
How do patients rate Thorneloe Lodge Surgery?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Thorneloe Lodge Surgery as good, against 77% across England. 63% found it easy to get through by phone.
How many patients are registered at Thorneloe Lodge Surgery?
11,572 patients were registered in September 2026, down 2.5% on a year earlier.
What is Thorneloe Lodge Surgery's CQC rating?
Good overall, published in December 2016.
How many GPs does Thorneloe Lodge Surgery have?
5.5 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,093 patients per GP against 2,171 across England.
Are appointments at Thorneloe Lodge Surgery face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Thorneloe Lodge Surgery's phone number?
01905 726444.