St Johns House Medical Centre, Worcester: patient reviews and CQC rating
St Johns House Medical Centre is a GP practice in Worcester with 14,083 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Herefordshire and Worcestershire: 80%). The Care Quality Commission rates it Good overall, in a report published in September 2017. It has 3.7 full-time-equivalent qualified GPs, or 3,799 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Johns House Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 72%, above the England figure of 58%. Its weakest is the share who found the reception and administrative team helpful: 74%, below the England figure of 85%. Of the 11 results in the table, 1 is above England and 4 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 12th of the 13 practices in Worcester with 50 or more responses. 48% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (70%). 108 patients answered the survey (response rate 31%).
| Survey question | St Johns House Medical Centre | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Overall experience good | 68% | 80% | 77% |
| Easy to contact by phone | 48% | 66% | 57% |
| Easy to contact via the website | 72% | 65% | 58% |
| Easy to contact via the NHS App | 62% | 64% | 54% |
| Reception team helpful | 74% | 89% | 85% |
| Last contact good | 64% | 78% | 73% |
| Wait for appointment about right | 62% | 75% | 69% |
| Listened to well | 83% | 89% | 87% |
| Treated with care and concern | 78% | 88% | 86% |
| Confidence and trust in the clinician | 89% | 94% | 93% |
| Needs met | 84% | 92% | 90% |
In the Friends and Family Test for July 2026, 85% of 547 responses rated the practice good or very good (England: 92%).
CQC's overall rating for St Johns House Medical Centre is Good, published in September 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,083 patients were registered at St Johns House Medical Centre in September 2026, up 1.4% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 3.7 full-time-equivalent qualified GPs, there are 3,799 patients per GP, more than the England figure of 2,171 and Herefordshire and Worcestershire's 1,893. The practice also has 3.3 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.6 | 7.7 |
| August 2024 | 4.7 | 5.8 |
| August 2025 | 4.4 | 5.5 |
| August 2026 | 3.7 | 4.8 |
From June 2026 to August 2026 the practice recorded 7,165 appointments a month, or 509 per 1,000 registered patients (England: 510). 53% were face to face (England: 63%). 47% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | St Johns House Medical Centre | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 509 | 561 | 510 |
| Face to face | 53% | 62% | 63% |
| Same day as booked | 47% | 45% | 45% |
| More than 28 days after booking | 9% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (0.9% against 0.6%), heart failure (1.7% against 1.1%) and a learning disability (0.8% against 0.6%). It has a lower share for peripheral arterial disease (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 16.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.6 years for women and 80.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.5% | 14.3% |
| High blood pressure | All ages | 16.4% | 15.2% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Diabetes | 17+ yrs | 7.0% | 7.9% |
| Cancer | All ages | 4.5% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| Dementia | All ages | 1.0% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Palliative care | All ages | 0.9% | 0.6% |
| Learning disability | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.8% | 74.9% |
St Johns House Medical Centre, 299 Bromyard Road, Worcester, WR2 5FB. Phone: 01905 421688. Website: www.stjohnshousesurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Severn Valley Medical Practice | 1.1 km | 77% |
| Albany House Surgery | 2.2 km | 76% |
| Spring Gardens Group Medical Practice | 2.3 km | 86% |
| Thorneloe Lodge Surgery | 2.4 km | 71% |
| Barbourne Health Centre | 3.0 km | 81% |
- Albany House Surgery (76% overall experience good)
- Barbourne Health Centre (81% overall experience good)
- Elbury Moor Medical Centre (68% overall experience good)
- Haresfield House Surgery (76% overall experience good)
- Severn Valley Medical Practice (77% overall experience good)
- Spring Gardens Group Medical Practice (86% overall experience good)
- St Martin's Gate Surgery (77% overall experience good)
- Thorneloe Lodge Surgery (71% overall experience good)
How do patients rate St Johns House Medical Centre?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of St Johns House Medical Centre as good, below the England figure of 77%. 48% found it easy to get through by phone.
How many patients are registered at St Johns House Medical Centre?
14,083 patients were registered in September 2026, up 1.4% on a year earlier.
What is St Johns House Medical Centre's CQC rating?
Good overall, published in September 2017.
How many GPs does St Johns House Medical Centre have?
3.7 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 3,799 patients per GP against 2,171 across England.
Are appointments at St Johns House Medical Centre face to face?
53% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Johns House Medical Centre's phone number?
01905 421688.