St Martin's Gate Surgery, Worcester: patient reviews and CQC rating
St Martin's Gate Surgery is a GP practice in Worcester with 14,304 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (Herefordshire and Worcestershire: 80%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 5.1 full-time-equivalent qualified GPs, or 2,823 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Martin's Gate Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 85%, above the England figure of 54%. Its weakest is the share who said the wait for their last appointment was about right: 60%, below the England figure of 69%. Of the 11 results in the table, 3 are above England and 2 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 7th of the 13 practices in Worcester with 50 or more responses. 77% found it easy to get through by phone (England: 57%). The overall experience result is 15 points lower than in 2025 (92%). 107 patients answered the survey (response rate 30%).
| Survey question | St Martin's Gate Surgery | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Overall experience good | 77% | 80% | 77% |
| Easy to contact by phone | 77% | 66% | 57% |
| Easy to contact via the website | 54% | 65% | 58% |
| Easy to contact via the NHS App | 85% | 64% | 54% |
| Reception team helpful | 91% | 89% | 85% |
| Last contact good | 88% | 78% | 73% |
| Wait for appointment about right | 60% | 75% | 69% |
| Listened to well | 86% | 89% | 87% |
| Treated with care and concern | 83% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 83% | 92% | 90% |
CQC's overall rating for St Martin's Gate Surgery is Good, published in February 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,304 patients were registered at St Martin's Gate Surgery in September 2026, almost the same as a year earlier.
18% of its patients are aged 65 or over, against 19% across England. With 5.1 full-time-equivalent qualified GPs, there are 2,823 patients per GP, more than the England figure of 2,171 and Herefordshire and Worcestershire's 1,893. The practice also has 4.1 nurses and 2.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.6 | 4.6 |
| August 2024 | 5.1 | 5.9 |
| August 2025 | 5.1 | 5.1 |
| August 2026 | 5.1 | 5.1 |
From June 2026 to August 2026 the practice recorded 6,846 appointments a month, or 479 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 38% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | St Martin's Gate Surgery | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 479 | 561 | 510 |
| Face to face | 59% | 62% | 63% |
| Same day as booked | 38% | 45% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.0% against 1.2%). The practice's patients live in areas with an average deprivation score of 16.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.0 years for women and 79.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.8% | 15.2% |
| Depression | 18+ yrs | 12.4% | 14.3% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Cancer | All ages | 4.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.6% | 74.9% |
St Martin's Gate Surgery, Turnpike House Medical Centre, 37 Newtown Road, Worcester, WR5 1EZ. Phone: 01905 363352. Website: www.stmartinsgatesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Haresfield House Surgery | 0.1 km | 76% |
| Spring Gardens Group Medical Practice | 0.9 km | 86% |
| Elbury Moor Medical Centre | 1.4 km | 68% |
| Albany House Surgery | 1.7 km | 76% |
| Thorneloe Lodge Surgery | 1.8 km | 71% |
- Albany House Surgery (76% overall experience good)
- Barbourne Health Centre (81% overall experience good)
- Elbury Moor Medical Centre (68% overall experience good)
- Haresfield House Surgery (76% overall experience good)
- Severn Valley Medical Practice (77% overall experience good)
- Spring Gardens Group Medical Practice (86% overall experience good)
- St Johns House Medical Centre (68% overall experience good)
- Thorneloe Lodge Surgery (71% overall experience good)
How do patients rate St Martin's Gate Surgery?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of St Martin's Gate Surgery as good, against 77% across England. 77% found it easy to get through by phone.
How many patients are registered at St Martin's Gate Surgery?
14,304 patients were registered in September 2026, up 0.4% on a year earlier.
What is St Martin's Gate Surgery's CQC rating?
Good overall, published in February 2017.
How many GPs does St Martin's Gate Surgery have?
5.1 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,823 patients per GP against 2,171 across England.
Are appointments at St Martin's Gate Surgery face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Martin's Gate Surgery's phone number?
01905 363352.