Upton Surgery, Worcester: patient reviews and CQC rating
Upton Surgery is a GP practice in Worcester with 12,475 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Herefordshire and Worcestershire: 80%). The Care Quality Commission rates it Outstanding overall, in a report published in April 2018. It has 7.2 full-time-equivalent qualified GPs, or 1,726 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Upton Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 85%, above the England figure of 54%. Its result closest to England is the share who said they were treated with care and concern: 88%, against 86% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 5th of the 13 practices in Worcester with 50 or more responses. 71% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (82%). 128 patients answered the survey (response rate 44%).
| Survey question | Upton Surgery | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Overall experience good | 83% | 80% | 77% |
| Easy to contact by phone | 71% | 66% | 57% |
| Easy to contact via the website | 82% | 65% | 58% |
| Easy to contact via the NHS App | 85% | 64% | 54% |
| Reception team helpful | 88% | 89% | 85% |
| Last contact good | 83% | 78% | 73% |
| Wait for appointment about right | 89% | 75% | 69% |
| Listened to well | 90% | 89% | 87% |
| Treated with care and concern | 88% | 88% | 86% |
| Confidence and trust in the clinician | 99% | 94% | 93% |
| Needs met | 95% | 92% | 90% |
In the Friends and Family Test for July 2026, 99% of 74 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Upton Surgery is Outstanding, published in April 2018. 3 key questions are rated differently: Safe Good, Caring Good and Effective Good. Its previous overall rating was Good (November 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
12,475 patients were registered at Upton Surgery in September 2026, up 1.3% on a year earlier (England: down 1.1%).
33% of its patients are aged 65 or over, against 19% across England. With 7.2 full-time-equivalent qualified GPs, there are 1,726 patients per GP, fewer than the England figure of 2,171 and Herefordshire and Worcestershire's 1,893. The practice also has 5.3 nurses and 7.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.2 | 10.6 |
| August 2024 | 7.9 | 13.4 |
| August 2025 | 7.9 | 12.8 |
| August 2026 | 7.2 | 13.2 |
From June 2026 to August 2026 the practice recorded 9,580 appointments a month, or 768 per 1,000 registered patients (England: 510). 54% were face to face (England: 63%). 62% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Upton Surgery | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 768 | 561 | 510 |
| Face to face | 54% | 62% | 63% |
| Same day as booked | 62% | 45% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (4.3% against 1.2%), palliative or supportive care needs (1.3% against 0.6%) and stroke or TIA (3.7% against 1.9%). It has a lower share for a learning disability (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 16.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.5 years for women and 80.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 26.9% | 15.2% |
| Depression | 18+ yrs | 12.0% | 14.3% |
| Chronic kidney disease | 18+ yrs | 8.9% | 4.6% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Cancer | All ages | 7.2% | 3.8% |
| Osteoporosis | 50+ yrs | 4.3% | 1.2% |
| Atrial fibrillation | All ages | 4.2% | 2.2% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Stroke and TIA | All ages | 3.7% | 1.9% |
| COPD | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Palliative care | All ages | 1.3% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Dementia | All ages | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 84.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.2% | 74.9% |
Upton Surgery, Tunnel Hill, Upton-upon-severn, Worcester, WR8 0QL. Phone: 01684 592696. Website: www.uptondoctors.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Malvern Health Centre | 8.3 km | 80% |
| New Court Surgery | 8.3 km | 83% |
| Drs Lavin, Findlay, Remedios and Thompson | 8.9 km | 91% |
| Church Street Practice | 8.9 km | 92% |
| Mythe Medical Practice | 8.9 km | 86% |
- Abbottswood Medical Centre (89% overall experience good)
- Pershore Medical Practice (86% overall experience good)
How do patients rate Upton Surgery?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Upton Surgery as good, against 77% across England. 71% found it easy to get through by phone.
How many patients are registered at Upton Surgery?
12,475 patients were registered in September 2026, up 1.3% on a year earlier.
What is Upton Surgery's CQC rating?
Outstanding overall, published in April 2018.
How many GPs does Upton Surgery have?
7.2 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,726 patients per GP against 2,171 across England.
Are appointments at Upton Surgery face to face?
54% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Upton Surgery's phone number?
01684 592696.