Drs Lavin, Findlay, Remedios and Thompson, Malvern: patient reviews and CQC rating
Drs Lavin, Findlay, Remedios and Thompson is a GP practice in Malvern with 12,080 registered patients (September 2026). In the 2026 GP Patient Survey, 91% of its patients described their overall experience as good, above the England figure of 77% (Herefordshire and Worcestershire: 80%). The Care Quality Commission rates it Good overall, in a report published in May 2016. It has 8.3 full-time-equivalent qualified GPs, or 1,457 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Drs Lavin, Findlay, Remedios and Thompson
Its best result against England is the share who said the wait for their last appointment was about right: 91%, above the England figure of 69%. Its result closest to England is the share who said the healthcare professional was good at listening to them: 91%, against 87% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 3rd of the 6 practices in Malvern with 50 or more responses. 76% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (82%). 121 patients answered the survey (response rate 46%).
| Survey question | Drs Lavin, Findlay, Remedios and Thompson | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Overall experience good | 91% | 80% | 77% |
| Easy to contact by phone | 76% | 66% | 57% |
| Easy to contact via the website | 77% | 65% | 58% |
| Easy to contact via the NHS App | 74% | 64% | 54% |
| Reception team helpful | 96% | 89% | 85% |
| Last contact good | 81% | 78% | 73% |
| Wait for appointment about right | 91% | 75% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 96% | 92% | 90% |
CQC's overall rating for Drs Lavin, Findlay, Remedios and Thompson is Good, published in May 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,080 patients were registered at Drs Lavin, Findlay, Remedios and Thompson in September 2026, up 0.5% on a year earlier (England: down 1.1%).
30% of its patients are aged 65 or over, against 19% across England. With 8.3 full-time-equivalent qualified GPs, there are 1,457 patients per GP, fewer than the England figure of 2,171 and Herefordshire and Worcestershire's 1,893. The practice also has 3.7 nurses and 2.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.0 | 10.9 |
| August 2024 | 9.1 | 13.9 |
| August 2025 | 8.4 | 13.4 |
| August 2026 | 8.3 | 12.1 |
From June 2026 to August 2026 the practice recorded 6,348 appointments a month, or 526 per 1,000 registered patients (England: 510). 57% were face to face (England: 63%). 51% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Drs Lavin, Findlay, Remedios and Thompson | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 526 | 561 | 510 |
| Face to face | 57% | 62% | 63% |
| Same day as booked | 51% | 45% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (1.9% against 1.1%), atrial fibrillation (3.8% against 2.2%) and chronic kidney disease (7.5% against 4.6%). The practice's patients live in areas with an average deprivation score of 15.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.2 years for women and 79.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.5% | 15.2% |
| Depression | 18+ yrs | 19.6% | 14.3% |
| Asthma | 6+ yrs | 8.0% | 6.6% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.5% | 4.6% |
| Cancer | All ages | 5.6% | 3.8% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Atrial fibrillation | All ages | 3.8% | 2.2% |
| Stroke and TIA | All ages | 2.9% | 1.9% |
| COPD | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 1.9% | 1.1% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 83.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.3% | 74.9% |
Drs Lavin, Findlay, Remedios and Thompson, Maple Road, Malvern, WR14 1GQ. Phone: 01684 577029. Website: www.whiteacresmc.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St Saviours Surgery | 0.8 km | 92% |
| Malvern Health Centre | 1.4 km | 80% |
| New Court Surgery | 1.4 km | 83% |
| Colwall Surgery | 6.3 km | 81% |
| Cradley Surgery | 7.0 km | 95% |
- Malvern Health Centre (80% overall experience good)
- New Court Surgery (83% overall experience good)
- St Saviours Surgery (92% overall experience good)
How do patients rate Drs Lavin, Findlay, Remedios and Thompson?
In the 2026 GP Patient Survey, 91% of patients described their overall experience of Drs Lavin, Findlay, Remedios and Thompson as good, above the England figure of 77%. 76% found it easy to get through by phone.
How many patients are registered at Drs Lavin, Findlay, Remedios and Thompson?
12,080 patients were registered in September 2026, up 0.5% on a year earlier.
What is Drs Lavin, Findlay, Remedios and Thompson's CQC rating?
Good overall, published in May 2016.
How many GPs does Drs Lavin, Findlay, Remedios and Thompson have?
8.3 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,457 patients per GP against 2,171 across England.
Are appointments at Drs Lavin, Findlay, Remedios and Thompson face to face?
57% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Drs Lavin, Findlay, Remedios and Thompson's phone number?
01684 577029.