Cradley Surgery, Malvern: patient reviews and CQC rating
Cradley Surgery is a GP practice in Malvern with 3,951 registered patients (September 2026). In the 2026 GP Patient Survey, 95% of its patients described their overall experience as good, above the England figure of 77% (Herefordshire and Worcestershire: 80%). The Care Quality Commission rates it Good overall, in a report published in October 2020. It has 4.0 full-time-equivalent qualified GPs, or 988 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Cradley Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 93%, above the England figure of 57%. Its result closest to England is the share who said their needs were met at their last appointment: 95%, against 90% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 1st of the 6 practices in Malvern with 50 or more responses. 93% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (91%). 120 patients answered the survey (response rate 45%).
| Survey question | Cradley Surgery | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Overall experience good | 95% | 80% | 77% |
| Easy to contact by phone | 93% | 66% | 57% |
| Easy to contact via the website | 88% | 65% | 58% |
| Easy to contact via the NHS App | 86% | 64% | 54% |
| Reception team helpful | 95% | 89% | 85% |
| Last contact good | 93% | 78% | 73% |
| Wait for appointment about right | 80% | 75% | 69% |
| Listened to well | 98% | 89% | 87% |
| Treated with care and concern | 92% | 88% | 86% |
| Confidence and trust in the clinician | 99% | 94% | 93% |
| Needs met | 95% | 92% | 90% |
In the Friends and Family Test for July 2026, 97% of 216 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Cradley Surgery is Good, published in October 2020. All 5 key questions are rated Good. It held the same rating in the report before (May 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,951 patients were registered at Cradley Surgery in September 2026, down 1.4% on a year earlier (England: down 1.1%).
32% of its patients are aged 65 or over, against 19% across England. With 4.0 full-time-equivalent qualified GPs, there are 988 patients per GP, fewer than the England figure of 2,171 and Herefordshire and Worcestershire's 1,893. The practice also has 1.1 nurses and 3.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.0 | 4.0 |
| August 2024 | 4.0 | 4.0 |
| August 2025 | 4.0 | 4.9 |
| August 2026 | 4.0 | 4.0 |
From June 2026 to August 2026 the practice recorded 2,304 appointments a month, or 583 per 1,000 registered patients (England: 510). 63% were face to face (England: 63%). 55% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Cradley Surgery | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 583 | 561 | 510 |
| Face to face | 63% | 62% | 63% |
| Same day as booked | 55% | 45% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (3.2% against 1.1%), osteoporosis (2.2% against 1.2%) and chronic kidney disease (8.6% against 4.6%). It has a lower share for diabetes (6.3% against 7.9%). The practice's patients live in areas with an average deprivation score of 15.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.4 years for women and 81.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 24.0% | 15.2% |
| Depression | 18+ yrs | 14.5% | 14.3% |
| Asthma | 6+ yrs | 10.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 8.6% | 4.6% |
| Cancer | All ages | 6.6% | 3.8% |
| Diabetes | 17+ yrs | 6.3% | 7.9% |
| Atrial fibrillation | All ages | 3.9% | 2.2% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Heart failure | All ages | 3.2% | 1.1% |
| COPD | All ages | 2.9% | 1.9% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Osteoporosis | 50+ yrs | 2.2% | 1.2% |
| Dementia | All ages | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 83.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.4% | 74.9% |
Cradley Surgery, Bosbury Road, Cradley, Malvern, WR13 5LT. Phone: 01886 880207.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Colwall Surgery | 5.1 km | 81% |
| Malvern Health Centre | 6.4 km | 80% |
| New Court Surgery | 6.4 km | 83% |
| St Saviours Surgery | 6.5 km | 92% |
| Drs Lavin, Findlay, Remedios and Thompson | 7.0 km | 91% |
- Colwall Surgery (81% overall experience good)
- Ledbury Health Partnership (62% overall experience good)
- Nunwell Surgery (93% overall experience good)
How do patients rate Cradley Surgery?
In the 2026 GP Patient Survey, 95% of patients described their overall experience of Cradley Surgery as good, above the England figure of 77%. 93% found it easy to get through by phone.
How many patients are registered at Cradley Surgery?
3,951 patients were registered in September 2026, down 1.4% on a year earlier.
What is Cradley Surgery's CQC rating?
Good overall, published in October 2020.
How many GPs does Cradley Surgery have?
4.0 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 988 patients per GP against 2,171 across England.
Are appointments at Cradley Surgery face to face?
63% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Cradley Surgery's phone number?
01886 880207.