Malvern Health Centre, Malvern: patient reviews and CQC rating
Malvern Health Centre is a GP practice in Malvern with 12,716 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Herefordshire and Worcestershire: 80%). The Care Quality Commission rates it Good overall, in a report published in June 2017. It has 8.1 full-time-equivalent qualified GPs, or 1,569 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Malvern Health Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 65%, against 54% across England. Its weakest is the share who said the healthcare professional was good at listening to them: 76%, below the England figure of 87%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 6th of the 6 practices in Malvern with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (82%). 99 patients answered the survey (response rate 30%).
| Survey question | Malvern Health Centre | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Overall experience good | 80% | 80% | 77% |
| Easy to contact by phone | 52% | 66% | 57% |
| Easy to contact via the website | 64% | 65% | 58% |
| Easy to contact via the NHS App | 65% | 64% | 54% |
| Reception team helpful | 79% | 89% | 85% |
| Last contact good | 70% | 78% | 73% |
| Wait for appointment about right | 68% | 75% | 69% |
| Listened to well | 76% | 89% | 87% |
| Treated with care and concern | 80% | 88% | 86% |
| Confidence and trust in the clinician | 87% | 94% | 93% |
| Needs met | 84% | 92% | 90% |
In the Friends and Family Test for July 2026, 95% of 565 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Malvern Health Centre is Good, published in June 2017. All 5 key questions are rated Good. It held the same rating in the report before (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,716 patients were registered at Malvern Health Centre in September 2026, down 1.5% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 8.1 full-time-equivalent qualified GPs, there are 1,569 patients per GP, fewer than the England figure of 2,171 and Herefordshire and Worcestershire's 1,893. The practice also has 4.4 nurses and 5.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.0 | 10.9 |
| August 2024 | 7.0 | 8.9 |
| August 2025 | 8.1 | 10.0 |
| August 2026 | 8.1 | 9.8 |
From June 2026 to August 2026 the practice recorded 6,996 appointments a month, or 550 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 47% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Malvern Health Centre | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 550 | 561 | 510 |
| Face to face | 60% | 62% | 63% |
| Same day as booked | 47% | 45% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.4% against 0.8%), palliative or supportive care needs (0.9% against 0.6%) and chronic kidney disease (7.6% against 4.6%). The practice's patients live in areas with an average deprivation score of 18.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.2 years for women and 79.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.8% | 15.2% |
| Depression | 18+ yrs | 16.5% | 14.3% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.6% | 4.6% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Cancer | All ages | 6.0% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Stroke and TIA | All ages | 2.9% | 1.9% |
| COPD | All ages | 2.3% | 1.9% |
| Dementia | All ages | 1.4% | 0.8% |
| Heart failure | All ages | 1.3% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Palliative care | All ages | 0.9% | 0.6% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.6% | 74.9% |
Malvern Health Centre, Prospect View, 300 Pickersleigh Road, Malvern, WR14 2GP. Phone: 01684 584050. Website: www.malvernhealthcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| New Court Surgery | 0.0 km | 83% |
| Drs Lavin, Findlay, Remedios and Thompson | 1.4 km | 91% |
| St Saviours Surgery | 1.9 km | 92% |
| Colwall Surgery | 5.0 km | 81% |
| Cradley Surgery | 6.4 km | 95% |
- Drs Lavin, Findlay, Remedios and Thompson (91% overall experience good)
- New Court Surgery (83% overall experience good)
- St Saviours Surgery (92% overall experience good)
How do patients rate Malvern Health Centre?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Malvern Health Centre as good, against 77% across England. 52% found it easy to get through by phone.
How many patients are registered at Malvern Health Centre?
12,716 patients were registered in September 2026, down 1.5% on a year earlier.
What is Malvern Health Centre's CQC rating?
Good overall, published in June 2017.
How many GPs does Malvern Health Centre have?
8.1 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,569 patients per GP against 2,171 across England.
Are appointments at Malvern Health Centre face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Malvern Health Centre's phone number?
01684 584050.