South Worcestershire Malvern Town PCN: primary care network practices and patient survey
South Worcestershire Malvern Town PCN is a primary care network of 4 GP practices with 40,337 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,655 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 4 practices in South Worcestershire Malvern Town PCN with survey results, the share of patients describing their overall experience as good ranges from 80% at Malvern Health Centre to 92% at St Saviours Surgery, with a median of 87% (England: 77%). 2 are above England and 0 below by more than the survey's margin of error. Drs Lavin, Findlay, Remedios and Thompson has the highest share finding it easy to get through by phone (76%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| St Saviours Surgery | 5,728 | 92% | 74% | Good | 2,387 |
| Drs Lavin, Findlay, Remedios and Thompson | 12,080 | 91% | 76% | Good | 1,457 |
| New Court Surgery | 9,813 | 83% | 72% | Good | 1,763 |
| Malvern Health Centre | 12,716 | 80% | 52% | Good | 1,569 |
Results for the network as a whole, from 428 responses, against Herefordshire and Worcestershire and England.
| Survey question | South Worcestershire Malvern Town PCN | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Overall experience good | 86% | 80% | 77% |
| Easy to contact by phone | 68% | 66% | 57% |
| Easy to contact via the website | 70% | 65% | 58% |
| Easy to contact via the NHS App | 65% | 64% | 54% |
| Reception team helpful | 87% | 89% | 85% |
| Last contact good | 77% | 78% | 73% |
| Wait for appointment about right | 80% | 75% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 92% | 92% | 90% |
There are 1,655 registered patients per full-time-equivalent qualified GP in South Worcestershire Malvern Town PCN, fewer than England's 2,171 and Herefordshire and Worcestershire's 1,893. Practices recorded 512 appointments a month per 1,000 patients (England: 510), 62% of them face to face. 48% of appointments took place on the day they were booked (England: 45%).
28% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.9% over the year (England: shrank 1.1%).
| Measure | South Worcestershire Malvern Town PCN | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Patients per qualified GP | 1,655 | 1,893 | 2,171 |
| Appointments per 1,000 patients a month | 512 | 561 | 510 |
| Face-to-face appointments | 62% | 62% | 63% |
| Same day as booked | 48% | 45% | 45% |
| Did not attend | 3% | 4% | 4% |
| Patients aged 65 or over | 28% | 25% | 19% |
Relative to England, the register furthest above England's rate at practices in South Worcestershire Malvern Town PCN is palliative care (0.9% against 0.6%), and the furthest below is serious mental illness (0.9% against 1.0%).
| Condition register | Age group | South Worcestershire Malvern Town PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 19.9% | 15.2% | 8,093 |
| Depression | 18+ yrs | 17.1% | 14.3% | 5,738 |
| Diabetes | 17+ yrs | 8.0% | 7.9% | 2,729 |
| Asthma | 6+ yrs | 7.1% | 6.6% | 2,763 |
| Chronic kidney disease | 18+ yrs | 7.0% | 4.6% | 2,354 |
| Cancer | All ages | 5.6% | 3.8% | 2,280 |
| Coronary heart disease | All ages | 3.5% | 3.0% | 1,434 |
| Atrial fibrillation | All ages | 3.3% | 2.2% | 1,345 |
| Stroke and TIA | All ages | 2.7% | 1.9% | 1,106 |
| COPD | All ages | 2.1% | 1.9% | 846 |
| Heart failure | All ages | 1.5% | 1.1% | 610 |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% | 251 |
| Dementia | All ages | 1.2% | 0.8% | 473 |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% | 345 |
| Serious mental illness | All ages | 0.9% | 1.0% | 367 |
| Palliative care | All ages | 0.9% | 0.6% | 365 |
| Epilepsy | 18+ yrs | 0.9% | 0.8% | 295 |
| Peripheral arterial disease | All ages | 0.7% | 0.6% | 285 |
| Learning disability | All ages | 0.6% | 0.6% | 231 |
- North & West Herefordshire PCN (5 practices)
- Redditch & Bromsgrove & District PCN (9 practices)
- Redditch & Bromsgrove Kingfisher PCN (5 practices)
- Redditch & Bromsgrove Nightingales PCN (6 practices)
- South & West Herefordshire PCN (6 practices)
- South Worcs Droitwitch & Ombersley PCN (7 practices)
- South Worcs Pershore & Upton PCN (3 practices)
- South Worcs Worcester City GP PCN (9 practices)
Which practices are in South Worcestershire Malvern Town PCN?
Drs Lavin, Findlay, Remedios and Thompson, Malvern Health Centre, New Court Surgery and St Saviours Surgery.
How do patients rate South Worcestershire Malvern Town PCN?
86% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does South Worcestershire Malvern Town PCN cover?
40,337 registered patients across 4 practices in September 2026.
How many patients per GP does South Worcestershire Malvern Town PCN have?
1,655 per full-time-equivalent qualified GP, against 2,171 across England.